Client Success Manager, B2B SaaS
Job Description:
- Build deep, trust-based relationships with clients
- Own the client relationship for Prompt + Prompt RCM users
- Develop a thorough understanding of each client’s business goals
- Host regular client cadence meetings
- Monitor and respond to client support inquiries
- Support clients through clinical and billing workflows
- Analyze client performance data and KPIs
- Identify and manage churn indicators
- Maintain expert-level knowledge of Prompt’s software and RCM offering
- Collaborate cross-functionally with internal teams
- Champion client feedback and contribute to team-wide strategies
Requirements:
- Active clinical license as a Physical Therapist (PT), Occupational Therapist (OT), or Speech-Language Pathologist (SLP)
- Strong understanding of clinical, administrative, and billing workflows in rehab therapy practices
- At least 3 years of experience in medical billing, insurance claims, or revenue cycle management is preferred; on-the-job training available for candidates with strong clinical foundations
- Demonstrated success in customer-facing roles
- Tech-savvy and passionate about learning software
- Highly proficient in Microsoft Excel and other platforms such as Google Workspace
- Excellent written and verbal communication skills
- Proven ability to manage multiple priorities in a fast-paced environment
- High personal accountability and growth-oriented mindset
Benefits:
- Competitive salaries
- Remote/hybrid environment
- Potential equity compensation for outstanding performance
- Flexible PTO
- Company-wide sponsored lunches
- Company paid disability and life insurance benefits
- Company paid family and medical leave
- Medical, dental, and vision insurance benefits
- Discounted pet insurance
- FSA/DCA and commuter benefits
- 401k
- Complimentary subscription to digital fitness classes and wellness content
- Recovery suite at HQ – includes a cold plunge, sauna, and shower
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