Digital Operations Contractor
1. Project Coordination & Execution Support •Maintain visibility across timelines, deliverables, and dependencies spanning business and development teams
- Update and manage task boards (Asana, Jira) and project trackers to ensure accuracy and clarity
- Own coordination of business milestones in Asana, ensuring alignment with related technical work in Jira
- Track progress across digital and replatform workstreams (UX, PIM, integrations, development, marketing)
- Proactively follow up on tasks, deadlines, and blockers to keep workstreams moving
- Attend sprint sessions, capture notes and identify task-level execution
2. User Acceptance Testing (UAT) Execution
- Execute structured UAT across key site functionality (PDP, cart, checkout, account, pricing)
- Document defects with clear detail and reproducible steps
- Validate fixes and retest issues in a timely manner
- Support creation and maintenance of UAT test cases and scenarios
- Ensure business readiness by confirming critical user flows function as expected
3. Research & Documentation
- Conduct targeted research on platforms, integrations, and industry best practices
- Translate findings into clear, actionable documentation
- Document workflows, requirements, and process updates
- Support development of SOPs across systems (Kibo, PIM, CMS)
- Summarize key insights for cross-functional teams and leadership
4. Cross-Functional Communication & Marketing Coordination
- Act as a central connector across digital marketing, ecommerce, product, and IT teams
- Coordinate Digital/Marketing team deliverables to ensure alignment with broader timelines
- Capture and distribute clear meeting notes with actions and owners
- Keep stakeholders informed on progress, risks, and key decisions
- Translate business needs into actionable tasks for technical teams
5. Accountability & Task Management
- Maintain clear visibility into task ownership and status across teams
- Proactively follow up on overdue or unclear deliverables
- Ensure alignment on “who owns what” and “what’s at risk”
- Surface gaps in execution and recommend solutions to leadership
6. Data, Content & Merchandising Support
- Support product data setup and validation within PIM (attributes, taxonomy, accuracy)
- Assist with content population and QA across site experiences (PLP, PDP, landing pages)
- Validate pricing, promotions, and merchandising rules in staging environments
- Ensure consistency of data across systems (ERP, PIM, Kibo)
7. Pre-Launch & Go-Live Readiness
- Support execution of launch readiness checklists
- Coordinate final QA efforts across teams prior to go-live
- Monitor launch activity and assist with issue triage
- Track and document post-launch issues through resolution
8. Email Operations Support
- Support execution of email campaigns aligned to marketing calendar and business priorities
- Leverage AI tools to develop email copy based on campaign briefs
- Coordinate email asset preparation, including downloading creative (e.g., from Figma) and routing to development via Asana
- Perform QA across all email campaigns, including link validation, personalization checks, and promo code testing
- Manage monthly updates to email-related content, including promotional messaging and deadlines
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