Intake Specialist - Inbound

Why Us?: With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom. Could This Be For You?: The Intake Specialist (Inbound) - Remote talks directly with patients and their families, determining their needs, their medical history, physical and mental state and special requirements. Your Impact:

• Promotes the values of Hanger
• Receives incoming calls from patients and scheduling various appointment types for multiple locations
• Communicates professionally with patients
• Appropriately documents and confirm requested appointment
• Provides excellent customer service
• Determines the most appropriate location, clinician, and appointment type needed for the patient
• Manages incoming faxes from referral sources
• Triages and route general inquiry calls
• Contacts patient for no show/rescheduled appointments

Minimum Qualifications: Required

• High school education or equivalent
• Minimum of 2 years related experience: customer service, call center, working with medical records/insurance
• Be at minimum a good fit for the job, as determined by the Talent Sorter assessment preferred. Hanger will administer the Talent Sorter as part of the selection process

Preferred

• Orthotic and Prosthetic experience
• Experience with EMR systems (NextGen)

Additional Success Factors:

• Strong interpersonal, oral, and written communication skills, including the ability to follow written and verbal directions
• Resourceful and flexible team player who excels at building trusting relationships with patients, referral sources and colleagues
• Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols
• Proficient computer skills including Windows based office technologies (ex. Word, Excel), Outlook and automated billing systems
• Working knowledge of ICD-9, ICD-10, HCPC/CPT and other coding
• Ability to use office equipment; such as, facsimile machine, calculator, and postage machine
• General knowledge of state, federal and regional collection and reimbursement laws
• Excellent organizational skills and able to manage multiple tasks in a fast paced environment
• Must have an enthusiastic and positive attitude
• Ability to work independently, exercise creativity, and be attentive to detail
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

#LI-Remote Pay range of $17.75 to $23.00 per hour + annual bonus: up to 5% of base pay depending on bonus criteria. This pay range is posted to comply with wage transparency laws. Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables. Our Investment in You:

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest

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