Experienced Customer Service Support Representative - Women's Health & Genetics

At arenaflex, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You'll be inspired to discover more, develop new skills, and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world. Together, let's embrace possibilities and change lives!

About arenaflex's Women's Health - Every Mom Pledge Team

arenaflex's Women's Health - Every Mom Pledge team is dedicated to providing exceptional customer service to patients and clients. As a Customer Service Support Representative, you will be part of a fast-paced, remote work-from-home team responsible for assisting patients and clients with understanding health insurance coverage, cost, and payment options, as well as answering billing questions over the phone.

Key Responsibilities:

* Provide assistance to prospective clients and patients regarding any questions or inquiries related to insurance coverage, financial responsibilities, and/or billing (telephone interactions)

• Receive and process credit card payments over the phone, adhering to PCI compliance protocols
• Document telephone conversations clearly and accurately in the respective systems
• Update and maintain records in the billing system, including the review of accounts, payment collections, and case notes
• Maintain patient confidentiality and adhere to HIPAA guidelines and regulations
• Assist with other duties as assigned

Duties and Responsibilities:

* Ability to work in a high call volume environment (averaging 75 calls per day)

• Ability to research and communicate complex information in a clear and concise manner
• Ability to navigate and work in multiple systems/websites simultaneously
• Provide assistance to prospective clients and patients regarding any questions or inquiries related to insurance coverage, financial responsibilities, and/or billing (telephone interactions)
• Receive and process credit card payments over the phone, adhering to PCI compliance protocols
• Document telephone conversations clearly and accurately in the respective systems
• Update and maintain records in the billing system, including the review of accounts, payment collections, and case notes
• Maintain patient confidentiality and adhere to HIPAA guidelines and regulations
• Assist with other duties as assigned

Essential Qualifications:

* High school diploma required

• Associates or bachelor's degree preferred
• 1-3 years of applicable experience
• Excellent verbal and written communication skills
• Ability to follow established program protocols and procedures
• Knowledge of professional medical billing and collection practices preferred
• Previous customer service experience handling high call volume preferred
• Knowledge of CPT and ICD10 codes highly preferred
• Computer proficiency - MS Windows, MS Office, and database experience
• Experience with Laboratory Billing and Laboratory Information System (LIS) desired
• Medicare/Medicaid billing experience preferred
• Must be organized and detail-oriented
• Ability to review large amounts of data for accuracy

Preferred Qualifications:

* Bilingual in English and Spanish highly desirable

• XIFIN experience preferred
• Experience with Laboratory Billing and Laboratory Information System (LIS) desired

Physical Requirements:

* Prolonged periods of sitting at a desk and working on a computer

Remote Technical Requirements:

* Internet speed of at least 50 megabytes per second

• Ability to connect equipment to router/modem with Ethernet cord
• Equipment cannot be connected through Wi-Fi

Schedule:

* Ability to work the following schedule: Monday-Friday 7:30am - 4:00pm PST / 10:30am - 7:00pm EST

Compensation and Benefits:

* Pay Rate: $17-21/hr

• Benefits: All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable.

About arenaflex's Commitment to Diversity and Inclusion:

arenaflex is proud to be an Equal Opportunity Employer. We strive for diversity and inclusion in the workforce and do not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

How to Apply:

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