Experienced Air Customer Service Agent – Remote US Opportunity at arenaflex

At arenaflex, we're on a mission to revolutionize the way we connect with our guests and provide exceptional travel experiences. As a leading player in the travel industry, we're committed to delivering unparalleled service, innovation, and excellence in everything we do. We're now seeking an exceptional Air Customer Service Agent to join our team, working remotely across the United States.

About arenaflex

arenaflex is a dynamic and forward-thinking company that's passionate about delivering unforgettable experiences to our guests. With a rich history of innovation and a commitment to excellence, we're constantly pushing the boundaries of what's possible in the travel industry. Our team is comprised of talented individuals who share a common goal: to provide exceptional service, exceed expectations, and make a lasting impact on our guests' lives.

Responsibilities

As an Air Customer Service Agent at arenaflex, you'll play a critical role in delivering exceptional service to our guests, travel agents, and airline partners. Your responsibilities will include:

• Answering phone calls, chat messages, and emails from guests, travel agents, and airlines, responding promptly and accurately to their queries and concerns
• Amending major schedule changes, performing ticketing activities, and issuing refunds, exchanges, and other travel documents as needed
• Tracking and resolving incomplete Passenger Name Records (PNR) due to lack of TSA data and missing airfares
• Realigning pricing within PNR to collect additional money outside final payment
• Certifying all air tickets issued for passengers taking a flight by updating the ticket match exception report
• Assigning ancillary services to guests when requested
• Processing guest entertainment, crew executive travel, VIP requests, and providing down-line communication to port agents, hotels, and ground transportation
• Researching air schedules booked for crew outside of budget
• Processing last-minute crew changes in regards to air accommodations
• Providing next port protection coverage (flight re-accommodation) to accommodate passengers when needed
• Communicating effectively with customers, co-workers, and management to reduce communication-related work errors
• Consistently delivering on commitments to external and internal customers to drive customer satisfaction
• Demonstrating commitment through behaviors and performance that are aligned with our core values
• Exhibiting integrity, fairness, and professionalism in everyday conduct
• Performing any additional duties as assigned by leadership

Requirements

To succeed in this role, you'll need:

• Experience in the travel and hospitality industry, preferably in a high-volume call center environment
• Proficiency in Microsoft Word, Excel, and Outlook
• Excellent phone and customer service skills
• Ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management
• Knowledge of all aspects of the Sabre airline reservation system, including creation of an air booking, ticketing, exchanges, pricing, routing, and queue processing
• Must be legally authorized to work in the United States; arenaflex is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status)

What You Can Expect

As an Air Customer Service Agent at arenaflex, you can expect:

• Cruise and travel privileges for you and your family
• Health benefits
• 401(k) plan
• Employee Stock Purchase Plan
• Training and professional development opportunities
• Tuition and professional certification reimbursement
• Rewards and incentives
• Base hourly range: $15.91 to $21.49 (final base salary is directly related to each candidate's qualifications and experience uniquely)

Our Culture

At arenaflex, we're committed to creating a culture that's stronger together. Our highest responsibility and top priority is compliance, environmental protection, and the health, safety, and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. We're an equal opportunity employer and welcome applications from diverse candidates.

How to Apply

If you're passionate about delivering exceptional service and exceeding expectations, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. If you require reasonable accommodations during the application process, please contact us at [email protected].

Join Our Team

At arenaflex, we're passionate about delivering unforgettable experiences to our guests. We're now seeking an exceptional Air Customer Service Agent to join our team, working remotely across the United States. If you're passionate about delivering exceptional service, exceeding expectations, and making a lasting impact on our guests' lives, we encourage you to apply for this exciting opportunity. Apply for this job