Experienced Contract Customer Service Representative – Member Support & Engagement
At arenaflex, we're revolutionizing the healthcare economy by delivering high-quality and affordable care for all. Our innovative approach helps employers restructure their healthcare benefits to provide clear incentives and data-driven insights, directing employees to higher-quality and lower-cost healthcare providers. This results in better health outcomes for patients and rewards doctors for practicing well, not just performing more procedures. Backed by top-tier venture capital firms and growing rapidly, we're expanding our team to join the mission. Join our dynamic team as a Contract Customer Service Representative and become an integral part of our member support and engagement efforts. In this role, you'll engage with arenaflex members to help them find the right healthcare for their needs, understand how our program works, and assist them in getting their eligible claims paid. Your focus will be on member support via phone, chat, and email, making you the voice of arenaflex. As a passionate problem solver, you'll become an expert on our product, operations, and the needs of our members.
A Rewarding Career Opportunity
As a Contract Customer Service Representative at arenaflex, you'll have the chance to:
- Deliver exceptional service to our members via phone, chat, and email, providing education and guidance to help them understand and utilize their benefits and find the right provider for their needs.
- Follow documented best practices for handling member inquiries, suggesting process improvements as you identify them.
- Manage and organize your workload using our platform and tools, including Zendesk and G Suite.
- Triage and escalate complex and urgent member care needs.
- Retain a detail-oriented working knowledge of employer health benefits and insurance.
- Relay member feedback to leadership teams to improve our solution.
Essential Qualifications
To succeed in this role, you'll need:
- A passion for helping people solve their problems with an ability to think creatively and empathetically.
- Experience working in a customer-facing environment with demonstrated experience staying calm under pressure.
- Excellent written and verbal communication skills.
- A high level of process-orientation, digital organization, and resourcefulness.
- A desire to work in a rapidly evolving startup environment, comfortable with some ambiguity.
- A desire to be part of our mission to improve the healthcare system.
- Enthusiasm for a role with room for growth.
Preferred Qualifications
While not required, a bachelor's degree and a quiet, distraction-free work environment with a reliable internet connection (with the ability to hardwire if needed) are preferred.
Compensation & Benefits
The non-negotiable salary range for this position is $17-19/hour. Individual compensation will depend on a variety of factors, including qualifications, skills, and applicable laws. arenaflex is committed to providing a comprehensive compensation package, including competitive pay, benefits, and opportunities for growth and development.
Work Environment & Culture
As a member of our team, you'll be part of a dynamic and supportive work environment that values diversity, equity, and inclusion. We're proud to be an Equal Employment Opportunity employer and are committed to providing accommodations for qualified individuals with disabilities in our recruiting process.
How to Apply
If you're passionate about helping people and excited about the opportunity to join our team, please submit your application through our website. We appreciate your understanding and look forward to reviewing your application.
Important Note
To streamline our process and ensure fairness to all applicants, please refrain from sending additional emails regarding your application status within the initial 5 days of applying. Any communication sent to [email protected] during this period may delay the review of your application.
Beware of Job Scam Fraudsters!
arenaflex is committed to protecting our applicants from job scam fraudsters. Our recruiters use arenaflex.com email addresses exclusively, and we do not post open roles on Indeed, conduct interviews via text, instant message, or Teams, or ask candidates to download software, purchase equipment through us, or provide sensitive information such as bank account or social security numbers. If you have been contacted by someone claiming to be an arenaflex recruiter or hiring manager from a different domain about a job offer, please report it as potential job fraud to law enforcement and to [email protected]. Apply Job! Apply for this job