Experienced Bilingual Customer Service Representative – Mandarin/Cantonese (Remote in New York, NY)

At arenaflex, we're dedicated to making a positive impact on the lives of millions of New Yorkers by providing exceptional customer care to those navigating complex healthcare plans. As a Bilingual Customer Service Representative, you'll play a vital role in serving some of the most vulnerable communities with empathy, professionalism, and integrity. If you're passionate about delivering outstanding customer experiences and making a difference, we invite you to join our team.

About arenaflex

arenaflex is a leading organization that's committed to delivering innovative solutions to the most pressing challenges in healthcare. Our team of dedicated professionals is passionate about improving people's lives, and we're seeking like-minded individuals to join our mission. With a strong focus on customer satisfaction, we strive to create a supportive environment that fosters growth, learning, and collaboration.

Job Summary

As a Bilingual Customer Service Representative, you'll be responsible for providing exceptional customer care to millions of New Yorkers who need assistance with complex healthcare plans. You'll work remotely from the comfort of your own home, but must live within a 100-mile radius of our office location in New York, NY. With a competitive hourly rate, comprehensive benefits, and a supportive environment, we offer a unique opportunity for career growth and development.

Key Responsibilities

• Respond to customer inquiries in a timely and professional manner, adhering to confidentiality and privacy policies.

• Perform co-browse interactions with consumers seeking assistance with the application process via the NYSOH, as necessary.
• Process new applications for health care coverage via the telephone, including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.
• Meet Quality Assurance (QA) and other key performance metrics, ensuring exceptional customer satisfaction and experience.
• Collaborate with peers to achieve team goals and objectives, while maintaining a supportive and inclusive work environment.

Essential Skills and Requirements

• Must be able to speak and read in Mandarin and/or Cantonese and English.

• Strong data entry and telephone skills, with the ability to perform comfortably in a fast-paced work environment.
• Excellent organizational, interpersonal, written, and verbal communication skills, with the ability to work as a team member and independently.
• Ability to successfully execute many complex tasks simultaneously, with a strong attention to detail and commitment to quality.
• Previous experience with computers, phone systems, and headsets is preferred, as is previous experience in customer service.

Preferred Qualifications

• Bilingual or multilingual skills, with proficiency in Mandarin and/or Cantonese and English.

• Experience working in a call center or customer service environment, with a strong understanding of customer needs and expectations.
• Strong problem-solving skills, with the ability to think critically and creatively in a fast-paced environment.
• Experience with data entry software and other technical tools, with a strong understanding of computer systems and technology.

Compensation and Benefits

• Competitive hourly rate of $21.50 - $22.50 per hour, with opportunities for advancement and career growth.

• Comprehensive benefits package, including medical, dental, vision, flexible spending accounts, and a 401(k) plan.
• Paid accrued time off and paid holidays, with a flexible schedule to accommodate your needs.
• A supportive environment with peers who share your passion for improving people's lives, with opportunities for professional development and growth.

Work Environment and Culture

• Remote work arrangement, with the flexibility to work from the comfort of your own home.

• Collaborative and inclusive work environment, with a strong focus on teamwork and communication.
• Opportunities for professional development and growth, with a commitment to employee satisfaction and well-being.
• A supportive and inclusive culture, with a strong focus on diversity, equity, and inclusion.

How to Apply

If you're passionate about delivering exceptional customer experiences and making a difference in the lives of others, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from diverse candidates, including those with disabilities, and are committed to creating a workplace that is inclusive and respectful of all employees. Apply for this job