Manager, Trust & Safety Policy

About the position At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. As a Trust & Safety Policy Manager, you will play a pivotal role in shaping and implementing platform safety policies that uphold these principles, ensuring our community remains safe and reliable. Lyft is looking for a Manager to join our Safety and Customer Cares team based in our San Francisco office to help build out a dedicated policy development function. In this role, you will influence the direction and priorities of a best-in-class, LLM-first Safety Policy and Operations function, building the foundational processes and infrastructure needed to support it.

Responsibilities

• Influence Direction & Strategy: Influence the definition, direction, and priorities for the Safety Policy and Operations function, with moderate guidance from senior leadership.
• Build Infrastructure & Standards: Establish and enforce policy research standards and methodologies for the creation, maintenance, and depreciation of the foundational unified policy taxonomy, policy modules, style guide, and glossary. Build reusable infrastructure around these tools and create documentation on how to use them.
• Develop Adoptable Frameworks: Develop work products and frameworks—such as a standardized, multi-step lifecycle (policy, detection, investigation, adjudication, sanctions, appeals)—that can be easily adopted by teams outside of Policy to enhance cross-functional alignment.
• Collaborate & Project Manage: Act as a strategic partner on high-priority safety areas requiring significant cross-functional collaboration (including with Community Safety, Specialized Support, Legal, Product, Risk, and Communications). Lead projects from idea to positive execution, facilitating the sharing of information and building consensus.
• Research & Data Analysis: Perform business-relevant, high-quality analyses to identify emerging safety trends and risks, monitor regulatory changes, and integrate data-driven insights to improve Lyft’s Trust & Safety operation. Build pipelines to satisfy and support continuous research needs.
• Communicate & Advise: Serve as a policy representative and issue area expert in meetings with senior leaders. Effectively tailor communication to varying audiences to present insights drawn from operational data, policy updates, and incident trends.

Requirements

• Three to five years of Trust & Safety policy experience in the digital services industry across a wide range of products.
• Experience in the application of AI/LLMs to traditional Trust & Safety policy and operations
• Experience developing Trust & Safety policy taxonomies and foundational knowledge of systems to build processes around them.
• Strong project management skills, with the ability to seek out opportunities for taking ownership of tasks and seeing them through to execution.
• Exceptional collaboration and communication skills, successfully applying storytelling to further projects and forge two-way communication channels with internal business stakeholders.
• Strong problem-solving and critical thinking abilities; works independently to find solutions to identified goals.
• Sufficient level of technical acumen to collaborate with engineers on business and technical requirements for systems and tooling.
• Self-starter; intrinsically motivated and a good teammate.

Nice-to-haves

• Ideally a graduate degree, with an emphasis on a law or business degree.

Benefits

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership

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