Experienced Part-Time Chat Customer Service Agent – Music Industry Expert

At arenaflex, we're passionate about revolutionizing the way we connect with customers in the music industry. As a leading virtual Contact Center outsourcing company, we're committed to providing exceptional customer experiences that leave a lasting impression. We're now seeking a highly skilled and enthusiastic Part-Time Chat Customer Service Agent to join our dynamic team!

About arenaflex

arenaflex is a full-service virtual Contact Center outsourcing company built FOR The People! Our teams are 100% Native Virtual, working from the comfort of their own homes, and we're proud to offer a unique work environment that's free from the constraints of traditional offices. Our mission is to provide top-notch customer support that exceeds our clients' expectations, and we're looking for talented individuals who share our passion for delivering exceptional experiences.

Job Summary

We're seeking a highly motivated and experienced Part-Time Chat Customer Service Agent to join our team. As a key member of our customer support team, you'll be responsible for providing top-notch support to music fans via ticketing, including purchasing merchandise, password resets, website assistance, and troubleshooting. If you're a music enthusiast with a passion for helping others, we encourage you to apply!

Responsibilities

As a Part-Time Chat Customer Service Agent, you'll be responsible for:

• Expressing genuine empathy and concern for customers' issues and addressing them as if they were your own
• Answering, evaluating, and prioritizing requests from customers having questions or experiencing problems with services or products
• Identifying high-risk customer situations and escalating them appropriately without hesitation
• Keeping up with multiple chats at a time and accurately documenting all required information and chat details in the ticketing system
• Responding to and resolving open issues in an appropriate timeframe
• Identifying trends related to systems, platforms, and/or customers and escalating them to management
• Multi-tasking using multiple systems and skillfully changing from one task to another without loss of efficiency or composure
• Maintaining punctuality and attendance at all scheduled times and remaining positive and professional in all customer interactions
• Flexibility to cross-train as requested and adapt to changing client needs and workflow

Qualifications

To be successful in this role, you'll need:

• A LOVE of music! The biggest artists we represent are in Pop and Country
• 3-5 years of call center chat experience required
• Technical experience strongly preferred, with experience in Zendesk being a definite plus
• Ability to type 30 wpm with 90% accuracy or above consistently
• Strong messaging communication skills, active listening abilities, and a great understanding of text and chat acronyms
• Excellent grammar, but also knowing when to use the lingo
• Previous work from home experience preferred
• Understanding of contact center support metrics and ability to implement actions for improvement
• High School Diploma or equivalent

Hardware/Software Requirements

To ensure a seamless and efficient experience, you'll need:

• Your own computer with a processor of more than 4 cores
• 8GB of RAM on Windows 10 or higher / 10 64 bits
• Screen Resolution of 1280x768 or higher, with dual monitors required
• USB headset
• Up-to-date antivirus software installed on the platform and a recent scan completed
• Hardwired to router
• Firewall enabled

Job Type

This is a Part-Time + On-Call remote position, with guaranteed 25 hours per week. May flex up to 40 hours per week based on client's needs and workflow. Shifts vary between 9:00am-6:00pm EST, typically between 4-8 hours long.

Pay

$18.00 per hour, 1099 contract

Hours

No overnights, must be flexible, weekends may be required by the client

Benefits

* Work from home

Experience Level

3-5 years

Work Setting

Remote

Why Join arenaflex?

At arenaflex, we offer a unique work environment that's free from the constraints of traditional offices. Our teams are 100% Native Virtual, working from the comfort of their own homes, and we're proud to offer a range of benefits that include:

• Flexible scheduling to accommodate your needs
• Opportunities for career growth and professional development
• A dynamic and supportive team environment
• Competitive pay and benefits
• The chance to work with a leading virtual Contact Center outsourcing company in the music industry

How to Apply

If you're a motivated and experienced Part-Time Chat Customer Service Agent with a passion for music and customer support, we encourage you to apply! Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job