Experienced External Support Engineer – Bridging Content Teams and Tools Engineering at arenaflex

At arenaflex, we're revolutionizing the way content creation teams collaborate with our cutting-edge tools and innovative approach to content development. As an External Support Engineer, you'll play a vital role in bridging the gap between our external content creation teams and the tools engineering team, ensuring seamless communication and efficient issue resolution. If you're passionate about technical support, problem-solving, and collaboration, we invite you to join our dynamic team and embark on an exciting journey at arenaflex.

About arenaflex

arenaflex is a leading innovator in the entertainment industry, pushing the boundaries of content creation and distribution. Our mission is to empower creators and storytellers to bring their visions to life, and our team of experts is dedicated to providing the tools and support they need to succeed. With a culture that values innovation, collaboration, and excellence, we're committed to creating a workplace that inspires creativity, fosters growth, and rewards outstanding performance.

Key Responsibilities

As an External Support Engineer at arenaflex, you'll be responsible for:

• Providing technical support to content/external teams in regard to use of content tools
• Creating reference materials and providing training to get external teams up to speed with the toolset
• Solving and debugging possible issues with tools and workflows to quickly resolve issues for users
• Escalating more complex or problematic issues to the tool development team, and working with production to track these issues in JIRA
• Advocating for tools, workflow improvements, and suggestions from external teams
• Partnering with other engineers to develop tools and processes that improve efficiency and quality
• Guiding or leading cross-disciplinary dialogs to drive features from initial concept to completion
• Exemplifying reliability, accountability, and professionalism in all work-related interactions

Skills and Abilities

To succeed in this role, you'll need:

• Ability to read and understand C# code
• Good written and verbal communication, including working with external partners
• Positive attitude and ability to receive and provide objective and constructive feedback
• Excellent organizational skills
• Self-motivating; able to prioritize and manage numerous requests simultaneously
• Experience supporting a live service or tool environment
• Unity 3D game and tool development experience
• Experience with Jira, Confluence, or other defect-tracking software
• iOS and Android mobile development experience

Education and Experience

While a Computer Science or related degree is preferred, we're open to considering equivalent work experience. If you have:

• 5 years experience in delivering production-level code in a professional environment
• Experience working with cross-functional teams to drive feature development and implementation
• A strong understanding of software development principles and best practices
• Excellent problem-solving and analytical skills

We encourage you to apply.

Position Type/Expected Hours of Work

Our core hours are 10:00 am to 6:00 pm CST, which means you should be available for meetings, etc. during this time. As a remote worker, you'll have the flexibility to work from anywhere, but we expect you to be available and responsive during our core hours.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Salary Range

At arenaflex, we carefully consider a wide range of compensation factors to determine your personal top of the market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The overall market range for roles in this area of arenaflex is typically $150,000 – 325,000.

Why Join arenaflex?

As an External Support Engineer at arenaflex, you'll have the opportunity to:

• Work with a talented team of experts in the entertainment industry
• Contribute to the development of innovative tools and technologies
• Collaborate with cross-functional teams to drive feature development and implementation
• Enjoy a competitive salary and benefits package
• Pursue career growth opportunities and professional development
• Work in a dynamic and fast-paced environment that values innovation and excellence

If you're passionate about technical support, problem-solving, and collaboration, we invite you to join our team and embark on an exciting journey at arenaflex. Apply now and take the first step towards a rewarding career with us! Apply for this job