Experienced Customer Care Specialist – Fiber-Rich Internet Connection Support
At arenaflex, we're revolutionizing the way communities connect with each other and the world. Our mission is to push the boundaries of possibilities, and we're looking for a talented Customer Care Specialist to join our team. If you're passionate about delivering exceptional customer experiences and have a knack for technical support, we want to hear from you.
About arenaflex
arenaflex is a leading provider of fiber-rich internet connections, dedicated to building a faster, more reliable, and more inclusive network for our communities. We believe that everyone deserves access to the best technology, regardless of their location. Our innovative approach has earned us a reputation as a progressive and inclusive employer, committed to providing our team members with the flexibility, support, and resources they need to succeed in their careers.
Job Summary
As a Customer Care Specialist at arenaflex, you'll be the primary point of contact for our customers, handling inbound service calls related to billing and technical support. You'll own the customer interaction from start to finish, ensuring that every issue is resolved to their satisfaction. If you're a problem-solver with excellent communication skills and a passion for delivering exceptional customer experiences, we encourage you to apply.
Key Responsibilities
* Support billing calls by processing payments, educating customers on their billing cycle, payment due dates, and impact of non-pay status
- Accurately educate customers on general charges to their account based on package and prorations when changes are made to the package
- Proactively review customer accounts and educate them on additional service options
- Support all arenaflex video, phone, and internet products with basic and advanced troubleshooting to resolve customer issues
- Escalate any customer issues that may be indicative of larger network issues
- Perform other related duties as assigned
What You'll Need
* At least one year of customer service experience, with prior call center experience a plus
- High school diploma or GED required
- Ability to define problems, collect data, establish facts, and solve practical issues
- Excellent written and verbal communication skills, including active listening skills and telephone etiquette
- Good analytical and problem-solving skills
- Great organizational and interpersonal skills
- Ability to maintain professionalism in challenging and/or changing situations
- Must be able to pass a background and drug test prior to employment
Why Work at arenaflex?
* Competitive compensation package with annual bonus eligibility
- Comprehensive benefits package, including medical, dental, vision, life, and 401(k)
- Generous vacation and paid sick time, plus paid holidays and personal days
- Professional development opportunities with an emphasis on internal promotion
- Employee discounts on arenaflex services, including internet
- Progressive and inclusive work culture with flexibility, support, and resources to succeed in your career
Work Environment and Culture
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team members enjoy a flexible and dynamic work culture that encourages collaboration, innovation, and growth. We believe in investing in our people and providing them with the resources they need to succeed in their careers.
Career Growth Opportunities
arenaflex is committed to helping our team members grow and develop their careers. We offer a range of professional development opportunities, including training programs, mentorship, and internal promotion. Our goal is to create a culture of continuous learning and growth, where every team member has the opportunity to reach their full potential.
Compensation and Benefits
arenaflex offers a competitive compensation package, including a comprehensive benefits program. Our benefits package includes medical, dental, vision, life, and 401(k) plans, as well as generous vacation and paid sick time, plus paid holidays and personal days. We also offer employee discounts on arenaflex services, including internet.
How to Apply
If you're a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal. We can't wait to hear from you! Apply Now! Apply for this job