Experienced Bilingual Customer Service Representative – Commercial Energy Customer Care

At arenaflex, we're dedicated to delivering exceptional customer experiences in the commercial energy business. As a leading management consulting firm, we're passionate about blending the best in people with the ongoing demands of the workplace. Our team of highly trained, customer-oriented professionals is eager to continue learning and building their expertise within the unique area of energy efficiency customer support.

About arenaflex

arenaflex is an 8(a), WOSB, LGBTE, and WBE owned management consulting firm founded in 1990. We're committed to providing high-quality staffing and executive search services that meet the evolving needs of our clients. Our team is passionate about creating a culture of equality and diversity, recognizing that the more inclusive we are, the better our work will be.

Job Summary

We're seeking an experienced Bilingual Customer Service Representative to join our remote team in the United States. As a key member of our commercial energy customer care team, you'll be responsible for delivering exceptional customer experiences through prompt and accurate processing of energy efficiency applications and providing overall customer service in a specialized and technical environment. If you're a customer-oriented professional with a strong ability to focus on incoming and repetitive data, while maintaining careful attention to detail, we encourage you to apply.

Key Responsibilities

* Non-scripted customer interactions via phone, email, and software chat application

• Professional outreach to customers and program participants
• Reviewing and assisting customers with energy application inquiries and program questions
• Other administrative duties as assigned

Essential Qualifications

* High school diploma

• 2+ years of professional work experience
• 2+ years of proficiency with MS Word, Excel, and other programs within the MS Office Suite
• Ability to pass a background check

Preferred Qualifications

* Previous business processing or back-office experience

• Ability to accurately process applications within a highly repetitive processing environment
• Previous sales or customer service experience
• Computer skills to include data entry with a high degree of accuracy and speed, and database navigation
• Strong communication skills, both written and oral
• Ability to display a high energy level, positive attitude, and enthusiasm for the program while working with team members, customers, and other program participants
• Experience working with program participants ranging from homeowners to contractors in order to troubleshoot application requirements
• Identifies, defines, and resolves problems in a timely manner, gathers and analyzes information skillfully, and develops alternative solutions
• Ability to work independently and with others
• Strong organizational and analytical skills
• Ability to type 45 to 50 wpm
• Team player with the ability to work in a fast-paced environment
• Superior interpersonal skills, including courtesy, professionalism, and a cooperative attitude
• Ability to be flexible to handle multiple priorities and to work limited overtime as necessary
• Able to sit for prolonged periods of time
• Takes pride in own ability to positively make a difference in the lives of program participants
• Desire and ability to quickly learn about the energy business

What We Offer

* Competitive compensation and benefits package

• Opportunities for career growth and professional development
• Collaborative and inclusive work environment
• Recognition and rewards for outstanding performance
• Flexible work arrangements, including remote work options
• Access to state-of-the-art call center technology and online web chat
• Opportunities to work with a variety of clients and customers
• A culture of equality and diversity, with a commitment to building a team with a variety of backgrounds, skills, and views

How to Apply

If you're a motivated and customer-oriented professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal.

arenaflex is an equal opportunity employer

We're committed to creating a culture of equality and diversity, recognizing that the more inclusive we are, the better our work will be. We welcome applications from diverse candidates, including those from underrepresented groups, and are committed to providing a fair and inclusive hiring process.

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