Experienced Customer Service Representative - Admin at arenaflex

At arenaflex, we're passionate about creating a culture that's guided by our core values of Love, Joy, Boldness, Teamwork, and Curiosity. These values are at the heart of everything we do, from the way we interact with our customers to the way we support each other as a team. As a pioneer in online professional education, arenaflex has been shaping the industry since 2001, introducing some of the first web-based professional education courses. Today, our family of brands is the leading online professional education platform in their respective end-markets, serving over 1 million customers annually and employing over 1,000 mission-aligned professionals. We're proud of our rich history and our commitment to innovation, and we're excited to welcome talented individuals like you to our team.

Job Summary:

We're seeking an experienced Customer Service Representative - Admin to join our team at arenaflex. As a key member of our customer support team, you'll be responsible for managing customer communications across various digital and voice channels, ensuring timely and accurate responses while maintaining a high level of professionalism and empathy. If you're passionate about delivering exceptional customer experiences and have a knack for navigating multiple communication platforms, we'd love to hear from you.

Key Responsibilities:

* Efficiently manage and respond to customer queries via email, chat, and other digital channels

• Help handle elevated voice channels when necessary
• Maintain a high level of professionalism and empathy in all customer interactions
• Ensure timely and accurate responses to customer inquiries (2 Business Day SLA)
• Demonstrate proficiency in navigating and managing multiple communication platforms
• Adapt to various forms of customer communication styles and platforms
• Actively learn and maintain a deep understanding of the products and services in all brands within the assigned ecosystem
• Keep abreast of changes and developments within each brand to provide accurate and relevant support
• Adapt to the evolving needs of the business and expand brand knowledge as new brands are integrated into the ecosystem
• Identify customer needs and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Provide technical support and fast-paced critical thinking to anticipate our customer's current and future needs
• Escalate unresolved issues to the appropriate internal teams
• Properly document and maintain accurate records of customer interactions and transactions
• Maintain comprehensive and up-to-date knowledge of the company's products, services, and policies
• Adhere to communication expectations, guidelines, and policies
• Participate in quality assurance efforts and continuous improvement programs

What You'll Need to Succeed:

* High school diploma or equivalent

• Proficiency in Microsoft Office
• 2 years of Customer Service experience required
• 1 year of Customer Service admin experience
• 1 year of technical support experience preferred

Who You Are:

* A positive, friendly, and approachable personality

• Must handle obstacles with grace, accuracy, and urgency
• Ability to remain calm under pressure
• Ability to work independently

What We Offer:

* 401(k) matching

• Health, Dental & Vision Insurance
• 20 days of PTO
• 9 paid holidays
• Paid 2-week training
• Maternity leave
• 2 perfect days a year
• 3 floating holidays (prorated from when you start)
• Growth opportunity and career path (Ability to learn additional brands to earn a pay raise)
• Bonus incentives monthly and quarterly
• Employee Assistance Program
• Professional Education Coursework
• Tuition Reimbursement

Why Join arenaflex?

At arenaflex, we're committed to building a diverse and inclusive workplace where everyone feels valued and supported. We believe that diversity of perspectives and experiences is essential to our success, and we're actively working to combat bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today.

How to Apply:

If you're ready to join a dynamic team that's passionate about delivering exceptional customer experiences, click the link below to apply for the Customer Service Representative - Admin role at arenaflex. Apply Job! Apply for this job