Experienced Customer Care Advocate – Hybrid Work Environment

At arenaflex, we're dedicated to connecting people to their next great opportunity. As a leading online employment marketplace, we're passionate about empowering job seekers and businesses to achieve success through innovative technology and exceptional customer service. If you're a customer service enthusiast with a passion for helping others, we invite you to join our team as an Experienced Customer Care Advocate.

About arenaflex

arenaflex is the fastest-growing employment marketplace, connecting over 1 million businesses and 100 million job seekers through partnerships with the best job boards on the web, curated email alerts, award-winning mobile apps, and the world's best search algorithm for jobs. Our mission is to actively connect people to their next great opportunity, and we're committed to providing exceptional customer service to make that happen.

Job Summary

As an Experienced Customer Care Advocate, you'll be the face of arenaflex, providing top-notch support to our customers through phone, chat, and email. You'll be responsible for comprehending, researching, and addressing Employer and Job-Seeker questions and concerns, helping them achieve success in their recruitment efforts. If you're passionate about customer service, have a knack for troubleshooting, and enjoy working in a fast-paced environment, this role is perfect for you.

Key Responsibilities

* Answer inbound Employer and Job-Seeker phone calls and process all basic support inquiries, properly transferring calls to appropriate teams and departments as needed

• Handle a large volume of Sales and Support inquiries via chat and email, forwarding inquiries as needed
• Perform troubleshooting for site issues and functionality, ensuring a seamless user experience
• Maintain high service levels as established by the department, meeting or exceeding established metrics and performance goals
• Promote arenaflex site features and products, such as TrafficBoost and Resume Database
• Process plan upgrades and downgrades at the user's request
• Assess potential Terms of Use and Product Guidelines violations and forward pertinent information to the Compliance Department
• Learn and develop the internal Knowledge Base of the evolving arenaflex product

What You'll Need

* Passionate about customer service and committed to delivering exceptional support

• Prior work in B2B preferred, with a strong understanding of the recruitment industry
• Detail-oriented, organized, and an expert on time management, with a proven track record of meeting deadlines
• Passionate, optimistic, and a team player, with excellent communication and interpersonal skills
• Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
• Ability to build rapport and establish relationships with customers and colleagues, with a focus on providing personalized support
• Coachable, with a willingness to listen to and implement feedback from your Supervisor
• Patient and empathetic, with the ability to listen carefully and clarify details from customers

What We Offer

* Competitive salary: $20.75 per hour

• Exceptional benefits package, including flexible vacation and paid time off
• Employer-matched 401(k) plan
• Opportunity to work in a hybrid environment, with the flexibility to work from home or in our office
• Collaborative and dynamic work environment, with a focus on teamwork and professional growth
• Ongoing training and development opportunities to help you succeed in your role
• Recognition and rewards for outstanding performance and contributions to the team

What We Value

* Diversity and inclusion: we're committed to creating a workplace that's welcoming and inclusive for all employees, regardless of their background or identity

• Innovation and creativity: we encourage our employees to think outside the box and come up with innovative solutions to complex problems
• Customer-centricity: we're passionate about delivering exceptional customer service and building strong relationships with our customers
• Collaboration and teamwork: we believe that teamwork makes the dream work, and we're committed to building a collaborative and supportive work environment

How to Apply

If you're a customer service enthusiast with a passion for helping others, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics. We're committed to creating a workplace that's inclusive and welcoming for all employees, and we're proud to be an equal opportunity employer. Apply for this job