Experienced Customer Support Associate – Remote or Chicago Location

At arenaflex, we're on a mission to revolutionize the manufacturing industry by providing a simple yet powerful platform that helps manufacturers reduce costs, increase visibility, and drive efficiency. As a fast-growing tech company headquartered in Chicago's River West neighborhood, we're looking for a talented Customer Support Associate to join our team and help us scale our business.

About arenaflex

arenaflex is a Series A funded startup that's changing the game in the manufacturing industry. With a talented team of engineers, customer success experts, and innovators, we're committed to building a platform that makes a real difference in the lives of our customers. We believe in the importance of work-life balance, and we're dedicated to creating a culture that supports our team members in achieving their goals.

Job Summary

We're seeking an experienced Customer Support Associate to join our team and help us deliver exceptional customer experiences. As a Customer Support Associate, you'll work closely with our internal engineering and customer success teams to directly support our customers and escalate issues as necessary. You'll be responsible for organizing and escalating issues to the engineering team, helping answer product questions, and educating our customer base.

Key Responsibilities

* Handle incoming customer questions and concerns via email and our Hubspot support portal

• Interface with internal sales and customer success teams to ensure pilots and existing customers are supported
• Work with the engineering team to escalate and investigate bugs and product questions
• Use Notion and other tools to manage internal processes and information
• Collaborate with cross-functional teams to resolve customer issues and improve overall customer satisfaction

Preferred Experience

* Strong problem-solving skills, with an ability to distill solutions from many sources of information

• Experience working in a customer service role
• Ability to learn new systems and tools quickly
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects

Why You'll Love Working at arenaflex

* We're a cross-functional team that thrives in collaborating and supporting colleagues

• Our vision is massive, and we have the team, technology, and customer base to support that growth
• We have an insanely talented team that is fast-paced and each in the top of their field
• We believe that building arenaflex is a marathon, not a short sprint, and we support a balanced life
• You'll get to learn a lot very quickly, and we trust you to operate with freedom in achieving your mission
• We don't look at customers as "cash cows" but rather see them as long-term partners in our journey to making the industry succeed

Why This Might Not Be a Fit for You

* You don't enjoy interacting with people. This is a customer-facing role that requires you to take customer calls and triage work with your internal team.

• You are unorganized, not a strong note taker, or poor communicator.
• You are easily stressed or not used to fast-paced work.
• You prefer to be a siloed worker.
• You're not a hands-on individual or motivated to get stuff done quickly - no task is too small or too large for this role.

Benefits

* Unlimited PTO, 2-week minimum - We value work-life balance where family and health come first. We have an open vacation policy, as we want everybody to feel supported, restored, and ready to take on the day.

• This position's location is flexible. You can be fully remote, or partially remote and go into one of our co-working locations in Charlotte or downtown Chicago.
• 401(k) plan
• Health insurance (medical, vision, and dental)
• Flexible work schedule

Compensation

* $40k - $50k, depending on experience

What We're Looking For

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information].

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About arenaflex

arenaflex is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job