Experienced Live Chat Support Agent – Mobile Application Support Specialist
Location:
Denver, CO - REMOTE
Duration:
8 months with possible extensions
About arenaflex:
arenaflex is a leading Technology consulting firm based out of New York, with offices across the US. Our diverse, multicultural teams collaborate with clients across the US to deliver innovative solutions. With more than 7 locations worldwide, we help our clients achieve their goals and grow their businesses. We're passionate about technology and committed to making a positive impact in the industry.
Join arenaflex's Dynamic Team:
We're excited to invite talented individuals to join our team as Live Chat Support Agents. As a key member of our support team, you'll play a critical role in providing exceptional customer experiences and resolving technical issues for our clients. If you're passionate about technology, enjoy working in a fast-paced environment, and are committed to delivering outstanding results, we encourage you to apply.
Responsibilities:
As a Live Chat Support Agent, you'll be responsible for:
- Providing Tier I support and customer assistance for a mobile application, utilizing chat tools and following arenaflex's standard operating procedures.
- Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems.
- Installing client software on supported devices, following defined procedures, processes, and methods.
- Employing Incident Management procedures to enter tickets into the required tracking system.
- Collaborating with cross-functional teams to resolve complex technical issues.
- Providing timely and effective communication to clients, both verbally and in writing.
Key Skills and Qualifications:
*
Minimum Qualifications:
+ One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support. + OR Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.
Preferred Qualifications:
+ Jira experience. + ITIL Certification. + Agile and scrum methodology experience. + Government work experience. + Apple and Google Play Store experience. + Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.
What We Offer:
*
Competitive Compensation:
arenaflex offers a competitive salary and benefits package to ensure your financial well-being.
Opportunities for Growth:
We're committed to helping you grow your career and develop new skills. Our training programs and mentorship opportunities will help you achieve your goals.
Flexible Work Arrangements:
As a remote worker, you'll have the flexibility to work from anywhere in Colorado, with a schedule that suits your needs.
Collaborative Team Environment:
Our team is passionate about technology and dedicated to delivering exceptional results. You'll be part of a dynamic and supportive team that values collaboration and open communication.
Professional Development:
We're committed to helping you develop new skills and stay up-to-date with the latest industry trends. Our training programs and professional development opportunities will help you achieve your career goals.
Work Environment and Culture:
arenaflex is a dynamic and innovative company that values collaboration, open communication, and a passion for technology. Our team is dedicated to delivering exceptional results and making a positive impact in the industry. We're committed to creating a work environment that's inclusive, supportive, and fun.
How to Apply:
If you're a motivated and talented individual who is passionate about technology and committed to delivering exceptional results, we invite you to apply. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We look forward to hearing from you!
Apply Now:
[Apply Job!](https://remotejobs.trendingnewsgo.com/register-candidate/)
Equal Employment Opportunity:
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, supportive, and respectful of all individuals. Apply for this job