Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences on America’s Fastest and Most Reliable Network

At arenaflex, we power and empower how people live, work, and play by connecting them to what brings them joy. As a Customer Sales and Service Representative, you will be at the forefront of delivering exceptional customer experiences, leveraging your superior sales and customer service skills to drive growth and satisfaction. If you're passionate about technology, customer-centricity, and making a meaningful impact, we invite you to join our vibrant community of innovators and leaders.

About arenaflex

arenaflex is a dynamic and forward-thinking organization that's leading the way in cloud and security solutions, Internet of Things, and video entertainment. We're not just a company – we're a community of people who share a passion for innovation, creativity, and impact. Our V Team is a collaborative and inclusive environment where everyone feels valued, connected, and empowered to reach their potential. We're committed to diversity, equity, and inclusion, and we celebrate our employees' differences.

Your Role

As a Customer Sales and Service Representative, you will be responsible for delivering an exceptional customer experience, leveraging your expertise in sales and customer service to drive growth and satisfaction. Your key responsibilities will include:

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
• Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about arenaflex products and services
• Verifying service order accuracy and completeness and making corrections/changes, as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging on the phone with customers

What We're Looking For

We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should take a deep interest in learning about your customers, business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents, and you should have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations. You should take real ownership of customer concerns, and you should be driven to provide exceptional customer service.

Essential Qualifications

* Related Associate Degree or 2+ years' relevant experience

• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

Preferred Qualifications

* Experience working in a fast-paced, dynamic environment

• Proven track record of meeting sales goals and building relationships with customers
• Strong problem-solving and conflict resolution skills
• Ability to work independently and as part of a team
• Familiarity with arenaflex's products and services

What We Offer

As a Customer Sales and Service Representative at arenaflex, you will enjoy a comprehensive benefits package, including:

• Competitive compensation and incentives
• Comprehensive health and wellness benefits
• 401(k) Savings Plan and stock incentive programs
• Paid time off and adoption assistance
• Tuition assistance and professional development opportunities
• A dynamic and inclusive work environment that celebrates diversity and promotes growth and development

Work Environment and Culture

As a remote employee, you will work from home with occasional in-person trainings and meetings. Our work environment is collaborative, inclusive, and empowering, with a focus on innovation, creativity, and impact. We celebrate our employees' differences and strive to create a sense of belonging and connection among our team members.

Compensation and Benefits

The compensation range for this position is between $577.00 and $1,775.00 weekly based on a full-time schedule, depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

How to Apply

If you're passionate about delivering exceptional customer experiences and making a meaningful impact, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps. Apply Now! Apply for this job