Experienced Customer Support Executive – B2B Client Support and Relationship Management

At arenaflex, we're a leading technology company that produces award-winning solutions for the biggest retailers on the planet, connecting them with the youth market. Our innovative approach has earned us a spot in The Sunday Times Tech Track 100 2020, a list of the fastest-growing private tech companies in Britain. We're committed to creating an empowering workplace for our employees, driving ROI for our clients, and satisfying our consumers with cutting-edge solutions.

Equity, Diversity & Inclusion at arenaflex

At arenaflex, we're dedicated to growing an inclusive, diverse, and respectful group of people we're proud of. Accountability plays a significant role in our company values, and we're transparent about our ED&I efforts. We believe in valuing uniqueness and welcome applications from all backgrounds, even if you don't think you fit the criteria. Our ever-evolving culture is defined by our people, and we're committed to creating a workplace where everyone feels valued and supported.

Research-Backed Approach

Research shows that while men apply to jobs when they meet 60% of the requirements, women and those in underrepresented groups tend to only apply when they tick every box. We don't think you should have to tick every box. We value your uniqueness, and it goes without saying that all applications are welcome, even if you don't think you fit the criteria. If you need any adjustments to support you with your application, just drop us an email at [email protected].

Job Summary

We're seeking an experienced Customer Support Executive to join our US offering team. As a key member of our support team, you'll be responsible for ensuring that our clients and brands have a smooth-sailing process when utilizing our B2B solutions. You'll work closely with internal teams, including Design, Customer Success, and Advertising teams, to deliver exceptional support and maintain strong relationships with our clients.

Responsibilities

* Ownership of internal support tasks, including media scheduling and offer management

• Scheduling booked media campaigns, collecting assets, confirming booked dates, and sending approvals to brands
• Dealing with offer management requests, such as scheduling boosted offers, creating additional offers, resolving code issues/codes running low, and updating image offers
• Ensuring that tasks are completed and adhering to agreed SLAs
• Maintaining relationships with clients and communicating around booked media campaigns
• Cross-collaborating with internal teams to deliver exceptional support and drive business growth

Requirements

* Experience working with B2B or B2C clients

• Great time management and high organization skills
• Experience working cross-collaboratively with internal teams
• Experience working in a fast-paced environment
• Desirable experience with Asana and Salesforce

Benefits

* Competitive salary

• Unlimited holiday, promoting a healthy work-life balance
• Accredited 'Great Place To Work' company in three categories
• Remote-first working environment, allowing you to choose the environment you excel best in
• Flexi-time, including Flexi Friday, which gives you the opportunity to finish at 1:30 pm
• Focus on welfare, including gym memberships, wellness challenges, mental health first aider, and health cash plan
• Incredible partnership discounts for the biggest brands in the world
• Commitment to personal development and career growth, including learning budgets, coaching workshops, and progression plans
• £200 work-from-home set-up allowance to put towards your home office

Life at arenaflex

At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and respectful. We believe in valuing uniqueness and welcome applications from all backgrounds. Our ever-evolving culture is defined by our people, and we're dedicated to creating a workplace where everyone feels valued and supported.

Career Growth Opportunities

We're committed to personal development and career growth. We offer learning budgets, coaching workshops, and progression plans to help you achieve your career goals. Our team is passionate about innovation and growth, and we're always looking for ways to improve and expand our services.

Work Environment

Our remote-first working environment allows you to choose the environment you excel best in. We believe in flexibility and work-life balance, and we're committed to creating a workplace that's inclusive and supportive.

Compensation and Perks

We offer a competitive salary, unlimited holiday, and a range of benefits, including gym memberships, wellness challenges, mental health first aider, and health cash plan. We're committed to providing a comprehensive compensation package that reflects your value to our team.

How to Apply

If you're passionate about delivering exceptional support and driving business growth, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [email protected]. Due to the high volume of applicants, we can only respond to shortlisted applicants. By submitting your application, you agree that arenaflex may collect your personal data for recruiting, global organization planning, and related purposes. Apply Now! Apply for this job