Experienced Customer Experience Agent (Overnight Shift) – Livestream Shopping Platform
At arenaflex, we're revolutionizing the way people shop, connect, and discover new products. As the largest livestream shopping platform in North America and Europe, we're building a community-driven ecosystem that brings together shopping, entertainment, and social interaction. Our mission is to create a seamless and enjoyable experience for our users, and we're looking for a talented Customer Experience Agent to join our team.
About arenaflex
arenaflex is a remote co-located team operating out of hubs in the US, UK, Ireland, Poland, and Germany. We're a fast-paced and innovative company that's constantly pushing the boundaries of what's possible in the world of livestream shopping. Our platform features a wide range of products, from fashion and beauty to electronics and collectibles like trading cards, comic books, and even live plants. We're committed to our values of community, inclusivity, and customer satisfaction, and we're looking for like-minded individuals to join our team.
Role
As a Customer Experience Agent at arenaflex, you'll be responsible for driving the best possible user experience through process improvement, order management, and problem-solving. You'll interact with buyers and sellers, resolve customer issues, and work with other departments to troubleshoot and resolve open questions. Your goal will be to ensure that our customers receive their products as quickly and efficiently as possible, and that any issues are resolved in a timely and satisfactory manner.
Key Responsibilities
* Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience
- Resolve customer issues regarding payments, orders, shipments, and general questions in a high-quality and timely manner
- Become an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users
- Work with other departments to troubleshoot, research, and resolve open questions
- Seek out opportunities to eliminate repeat contacts and improve the overall customer experience
You
We're looking for a hungry and motivated individual who's eager to jumpstart their career in a fast-paced environment. You should be willing to take on any role or task, learn new skills, and be a part of building a great company. A customer service mentality with a passion for reaching the best possible outcome is essential. Here are some of the qualifications we're looking for:
- Open to working an overnight shift from 10pm - 7:00am PST
- 2+ years of Support experience handling email and/or chat services
- Weekend availability required
- Understanding of Ecommerce and Marketplace operations
- Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom
- Obsession with customers / being customer-first / serving customers
- Proactive problem-solver and process-improver
- Knowledge of Collectibles is a plus
- Bachelor's degree or college experience preferred
- Previous start-up experience is a plus
Team Environment
Our team members in this role are required to be within commuting distance of our Phoenix, AZ hub. We offer a collaborative and dynamic work environment that's perfect for individuals who thrive in a fast-paced and innovative setting.
Compensation and Benefits
* For Full-Time (Hourly) US-based applicants: $24.04/hour to $28.85/hour + benefits + equity
- Flexible Time off Policy and holiday pay for working Company-wide Holidays
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care benefits
- Monthly allowance on both food and wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Monthly allowance to dogfood the app
- Parental Leave
- 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
Why Join arenaflex?
* We're a fast-growing company that's revolutionizing the way people shop and connect
- We offer a collaborative and dynamic work environment that's perfect for individuals who thrive in a fast-paced and innovative setting
- We're committed to our values of community, inclusivity, and customer satisfaction
- We offer a competitive compensation and benefits package that includes equity, health insurance, and retirement plans
- We're an Equal Opportunity Employer that values diversity and promotes a culture of inclusion
How to Apply
If you're a motivated and customer-focused individual who's eager to join a fast-growing company, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our mission to revolutionize the way people shop and connect. Apply for this job