Experienced Customer Service Representative - Healthcare Operations at arenaflex

At arenaflex, we're dedicated to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we're looking for passionate individuals to join our team as Experienced Customer Service Representatives in Healthcare Operations.

About arenaflex

arenaflex is a leading healthcare company that's committed to making healthcare more personal, convenient, and affordable. Our brand is built on a foundation of empathy, compassion, and a deep understanding of the importance of human connection in healthcare. We're not just a company - we're a community of individuals who share a common purpose and are dedicated to making a difference in the lives of our patients, customers, and colleagues.

Our Heart At Work Behaviors

Our Heart At Work Behaviors are the guiding principles that support our purpose and drive our commitment to delivering exceptional service. These behaviors include:

• Empathy: We understand that every individual has a unique story and perspective, and we strive to connect with them on a personal level.
• Compassion: We care deeply about the well-being of our patients, customers, and colleagues, and we're committed to providing support and resources to help them thrive.
• Innovation: We're always looking for new and better ways to deliver healthcare services, and we encourage our colleagues to think creatively and challenge the status quo.
• Collaboration: We believe that teamwork is essential to achieving our goals, and we work closely with our colleagues to share knowledge, resources, and expertise.
• Accountability: We take ownership of our actions and decisions, and we're committed to delivering high-quality results that meet the needs of our patients, customers, and colleagues.

Job Summary

As an Experienced Customer Service Representative in Healthcare Operations, you'll play a critical role in supporting the delivery of our healthcare services. Your primary responsibilities will include:

• Data entry and processing: You'll be responsible for accurately and efficiently entering and processing data related to Medicare contracts, appointments, and certification verification for external producers/agents.
• Customer service: You'll provide exceptional customer service to our patients, customers, and colleagues, responding to inquiries, resolving issues, and providing support and resources as needed.
• Background check review and documentation: You may be required to supplement the background check review and documentation process, ensuring that all necessary steps are taken to verify the eligibility of external producers/agents to market Medicare plans.
• Collaboration and communication: You'll work closely with our colleagues to share knowledge, resources, and expertise, and to ensure that our services are delivered in a timely and efficient manner.

Required Qualifications

To be successful in this role, you'll need:

• Experience in a production environment: You'll have a proven track record of working in a fast-paced, production environment, with a strong focus on efficiency, accuracy, and attention to detail.
• Customer service experience: You'll have experience in a customer-facing role, with a strong ability to empathize with and support individuals in a transaction-based environment.
• Education: You'll have a high school diploma, G.E.D., or equivalent experience.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Bilingual: You'll have the ability to communicate effectively in both English and another language.
• Experience in a call center or retail location: You'll have experience working in a call center or retail location, with a strong focus on customer service and transaction-based environments.

Compensation and Benefits

As an Experienced Customer Service Representative in Healthcare Operations, you'll enjoy a competitive salary range of $17.00 - $28.46 per hour, depending on your experience, education, and location. In addition to your compensation, you'll also enjoy a range of benefits, including:

• Medical, dental, and vision benefits: We offer a comprehensive benefits package that includes medical, dental, and vision coverage for you and your family.
• 401(k) retirement savings plan: You'll have the opportunity to enroll in our 401(k) retirement savings plan, with a company match to help you save for your future.
• Employee Stock Purchase Plan: You'll have the opportunity to purchase arenaflex stock at a discounted rate, with the potential to earn a return on your investment.
• Fully-paid term life insurance: We offer a fully-paid term life insurance plan to eligible employees, providing financial protection for your loved ones in the event of your passing.
• Short-term and long-term disability benefits: You'll have access to short-term and long-term disability benefits, providing financial support in the event of a disability.
• Well-being programs: We offer a range of well-being programs, including education assistance, free development courses, and a CVS store discount.
• Paid Time Off (PTO): You'll enjoy paid time off, including vacation pay and paid holidays throughout the calendar year.

How to Apply

If you're passionate about delivering exceptional customer service and making a difference in the lives of our patients, customers, and colleagues, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our application process and to submit your application. Apply for this job