Experienced Patient Customer Service Representative – Remote Work Opportunity

At arenaflex, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You'll be inspired to discover more, develop new skills, and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world. Together, let's embrace possibilities and change lives! arenaflex's Patient Customer Service department within the Revenue Cycle Management Division is seeking energetic, passionate customer service-focused individuals who seek solutions to challenging patient billing issues. This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then arenaflex is the place for you!

Responsibilities:

• Answer 80+ inbound calls per day from patients, doctor's offices, and/or private insurance carriers, providing exceptional customer service and resolving complex billing inquiries.

• Initiate payment plans for patients with outstanding balances, ensuring timely and efficient resolution of financial obligations.
• Routinely utilize multiple resources to resolve patient inquiries while on the phone, demonstrating a proactive and solution-oriented approach.
• Maintain performance goals, consistently meeting or exceeding targets for call volume, resolution rates, and customer satisfaction.
• Ability to become proficient with processes after completing a structured training program, embracing ongoing learning and development opportunities.

Knowledge, Skills, and Abilities:

• Ability to work and learn in a fast-paced environment, adapting to changing priorities and deadlines.

• Attention to detail, ensuring accuracy and precision in all interactions and transactions.
• Perform successfully in a team environment, collaborating with colleagues to achieve shared goals and objectives.
• Excellent organization skills, managing multiple tasks and priorities with ease and efficiency.
• Proficiency navigating multiple computer screens and applications, including CRM systems and billing software.
• Alpha-Numeric data entry proficiency, accurately and efficiently processing patient information and transactions.
• Excellent communication skills, both verbal and written, with the ability to articulate complex information in a clear and concise manner.

Requirements:

• High School Diploma or equivalent, with a strong foundation in communication, customer service, and problem-solving.

• REMOTE WORK:

+ Dedicated work-from-home space, ensuring a quiet and distraction-free environment. + Ability to manage time and tasks independently, maintaining productivity and meeting performance goals. + Previous medical and/or call center experience a plus, with a strong understanding of healthcare billing and insurance processes.

Technical Requirements:

• Internet download speed of at least 50 megabytes per second, ensuring reliable and high-speed connectivity.

• No satellite internet, with a stable and secure connection to arenaflex's systems and networks.
• Ability to connect equipment to router/modem with an Ethernet cord, without relying on Wi-Fi, mobile routers, or mobile hotspots with Ethernet ports.

Why Join arenaflex as a Patient Customer Service Representative?

• Work from home opportunity, enjoying the flexibility and comfort of a remote work environment.

• Quarterly variable bonus potential, recognizing and rewarding exceptional performance and contributions.
• Generous paid time off, ensuring a healthy work-life balance and opportunities for relaxation and rejuvenation.
• Medical, Vision, and Dental Insurance Options, providing comprehensive coverage for you and your loved ones.
• Flexible Spending Accounts, allowing you to set aside funds for healthcare expenses, childcare, and other qualified purposes.
• 401(k) and Employee Stock Purchase plans, supporting your long-term financial goals and retirement savings.
• No Charge Lab Testing, ensuring access to high-quality healthcare services and diagnostic testing.
• Fitness Reimbursement Program, promoting a healthy and active lifestyle, with opportunities for wellness and self-care.
• And many more incentives, recognizing and rewarding your hard work and dedication to arenaflex!

Pay Range:

$15.25-$21.00 or State/Local minimum wage, if higher, with opportunities for growth and advancement based on performance and experience.

Application Window:

The application window closes on 10/19/2024, with a limited opportunity to join our team and contribute to the success of arenaflex.

Shift and Schedule:

The shift for this position will be Monday-Friday, 11am-8pm EST, which translates to 10am-7pm CST, 9am-6pm MST, and 8am-5pm PST.

Benefits:

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits, including:

• Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan.

Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.

Equal Opportunity Employer:

arenaflex is proud to be an Equal Opportunity Employer, committed to diversity and inclusion in the workforce. We strive for a workplace that is free from harassment and discrimination, and where all individuals can thrive and reach their full potential. We make employment decisions based on the needs of our business and the qualifications of the individual, without regard to:

• Race
• Religion
• Color
• National origin
• Gender (including pregnancy or other medical conditions/needs)
• Family or parental status
• Marital, civil union or domestic partnership status
• Sexual orientation
• Gender identity
• Gender expression
• Personal appearance
• Age
• Veteran status
• Disability
• Genetic information
• Any other legally protected characteristic

Accessibility and Accommodations:

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