Part-time Customer Experience Specialist – Delivering Exceptional Pet Care at arenaflex
At arenaflex, we're passionate about revolutionizing the pet care industry by providing innovative solutions that prioritize the health and happiness of our furry friends. As a Part-time Customer Experience Specialist, you'll be the first point of contact for our customers, playing a vital role in shaping their experience with our brand. If you're a pet lover with a passion for delivering exceptional customer service, we want to hear from you!
About arenaflex
arenaflex is a dynamic and forward-thinking company that's dedicated to making a positive impact on the lives of pets and their owners. Our mission is to provide cutting-edge pet care solutions that are tailored to meet the unique needs of each individual pet. With a strong focus on customer satisfaction, we're committed to building long-lasting relationships with our customers and their pets.
Responsibilities
As a Part-time Customer Experience Specialist, you'll be responsible for:
- Providing timely and effective responses to all inbound customer enquiries and subscription management requests via email and telephone
- Proactively identifying patterns or trends within the department to continually improve our processes and services
- Continually learning and developing knowledge around our treatments and service offerings to better serve our customers
- Collaborating with our team to resolve customer issues and provide exceptional customer service
- Staying up-to-date with industry trends and best practices to ensure we're always delivering the highest level of service
- Participating in regular team meetings and training sessions to ensure seamless communication and knowledge sharing
- Additional tasks may be assigned based on business needs, so you'll need to be flexible and willing to adapt to changing priorities
Experience Required
To succeed in this role, you'll need:
- 3+ years of experience in a customer-facing role, preferably in e-commerce
- Experience working in a remote environment
- Strong computer literacy, written and verbal skills
- Experience with CRM systems such as Freshdesk, Zendesk, or similar
- Experience with a variety of customer contact methods, including email, telephone, live chat
- Excellent time management and organizational skills
- Customer-centric, enthusiastic, and willing to get stuck into other tasks that may be required
- An adequate uninterrupted working space at home to undertake the position
- Bonus points for having your own cat or dog!
What We Offer
At arenaflex, we're committed to providing a comprehensive benefits package that supports your physical, emotional, and financial well-being. As a Part-time Customer Experience Specialist, you'll enjoy:
- Comprehensive private medical insurance, including alternative therapies, dental, optical, and mental health care
- 20 days holiday and all the usual UK public and bank holidays (pro rata) PLUS your birthday off
- Free arenaflex subscription for your pet
- A fully remote working environment, with a team spanning across the UK
- A laptop, plus all other home-office equipment and tools needed for the role will be provided
- £1000 personal learning and development budget, per annum
- Opportunities for career growth and progression in a fast-growing start-up with big ambitions
Shift Pattern
As a Part-time Customer Experience Specialist, you'll work 16-20 hours per week from 10 am-2 pm daily, Monday to Thursday/Friday.
How to Apply
If you're passionate about delivering exceptional customer service and want to join a dynamic team that's making a positive impact on the lives of pets and their owners, please send us your CV and a cover letter to [email protected] along with a short reply to each of the questions below:
- What do you find interesting about the pet industry?
- Which subscription business have you had the best experience with and why?
- Please outline a recent negative customer service experience with a company or a situation you feel a company could have improved.
We can't wait to hear from you!
Work Location
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