Experienced Customer Sales and Service Representative – Delivering Exceptional Customer Experiences in a Dynamic and Innovative Environment
At arenaflex, we're not just a company – we're a community of passionate individuals who share a common goal: to empower people and businesses to thrive in an ever-changing world. As a Customer Sales and Service Representative, you'll be at the forefront of this mission, working with customers to deliver exceptional experiences and build lasting relationships.
About arenaflex
arenaflex is a leading provider of innovative solutions that power and empower people's lives. We're a company that's driven by a passion for innovation, creativity, and impact. Our team is a community of individuals who are dedicated to making a difference in the world, and we're looking for like-minded individuals to join us on this journey.
Your Role
As a Customer Sales and Service Representative, you'll be responsible for delivering exceptional customer experiences to our customers across the country. You'll be the face of arenaflex, providing expert advice and support to customers, and helping them to achieve their goals. Your role will involve:
- Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
- Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
- Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
- Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
- Responding to requests from customers about arenaflex products and services
- Verifying service order accuracy and completeness and making corrections/changes, as needed
- Negotiating the collection of overdue bills
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
- Managing various systems and work tools while engaging on the phone with customers
What We're Looking For
We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should be:
- A strong communicator with excellent interpersonal skills
- Able to work in a fast-paced environment and manage multiple priorities
- Empathetic and able to diffuse sensitive situations
- Driven to provide exceptional customer service
- Passionate about staying up-to-date with industry trends and customer needs
- Able to work independently and as part of a team
Preferred Qualifications
* Related Associate Degree or 2+ years' relevant experience
- Customer Service call center experience
- Previous collections experience
- Experience with selling products and services
- Customer service skills
- Demonstrated ability to communicate with detail and precision
What We Offer
As a Customer Sales and Service Representative at arenaflex, you'll enjoy a range of benefits, including:
- Competitive salary and incentives
- Comprehensive health and wellness benefits
- 401(k) Savings Plan and stock incentive programs
- Paid time off and adoption assistance
- Tuition assistance and career development opportunities
- A dynamic and inclusive work environment that celebrates diversity and promotes growth
Work Environment
As a remote role, you'll work from home with occasional in-person trainings and meetings. You'll have the flexibility to work from anywhere, as long as you have a reliable internet connection and a quiet workspace.
Equal Employment Opportunity
arenaflex is an equal opportunity employer, and we celebrate our employees' differences. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
How to Apply
If you're passionate about delivering exceptional customer experiences and building lasting relationships, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our application process and to submit your application.
Compensation Range
The compensation range for this position is between $577.00 and $1,775.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. Apply Job! Apply for this job