Experienced Crisis Specialist – Remote 24/7 Mental Health Crisis Support

At arenaflex, we're dedicated to delivering care that changes people's lives. As a leading nonprofit behavioral health system, we're committed to providing rewarding opportunities to serve all ages in a variety of settings. Our trauma-informed organization endorses an organizational culture built on understanding, recognizing, and responding to those affected by trauma to strengthen resilience for our clients, staff, and community. We're seeking an experienced Crisis Specialist to join our dynamic team, working remotely on a 24/7/365 mental health crisis/suicide prevention focused team. As a Crisis Specialist, you'll be handling incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also known as 988. Your primary responsibility will be to provide brief clinical screenings, risk assessments, and appropriate service linkage for individuals who are experiencing emotional distress.

Job Summary:

* Work remotely on a 24/7/365 mental health crisis/suicide prevention focused team

• Handle incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also known as 988
• Provide brief clinical screenings, risk assessments, and appropriate service linkage for individuals who are experiencing emotional distress
• Conduct follow-up calls for individuals who are deemed moderate to high risk for suicide
• Meet the ethical and clinical standards in compliance with all accreditation
• Actively participate in ongoing supervision, training, and team meetings
• Assist in administrative tasks as needed

Key Responsibilities:

* Provides telephonic or chat clinical screenings and risk assessments

• Answers crisis contacts via the chat/text platform to assess for suicide, safety, and identify appropriate community resources to best meet individual needs
• Conducts follow-up calls for individuals who are deemed moderate to high risk for suicide
• Meets the ethical and clinical standards in compliance with all accreditation
• Actively participates in ongoing supervision, training, and team meetings
• Assist in administrative tasks as needed

Knowledge, Skills & Abilities:

* Effectively communicate via written, verbal, in-person, and virtual methods

• Demonstrates high-level customer service skills and professional etiquette
• Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources
• Knowledge of suicide assessments
• Skill in providing crisis intervention

Qualifications:

* Education Level: Bachelor's degree in Behavioral Science, Psychology, Social Work, or related field or Certified Peer Recovery Specialist

• Years of Experience: Six months to one year of related crisis experience is preferred
• Required Certification/Licensure: N/A

Physical Requirements:

* Standing: 10%

• Sitting: 90%
• Squatting: Occasional
• Kneeling: Occasional
• Bending: Occasional
• Driving: Occasional
• Lifting: Occasional

Work Environment & Culture:

At arenaflex, we're committed to creating a workplace that reflects the growing world around us, where everyone feels empowered, safe, and welcomed. Our approach to diversity is simple – it's about embracing everyone. Together, we continue to develop an inclusive culture that encourages, supports, and celebrates the diverse voices and experiences of our employees.

Benefits:

* Medical, dental, and vision health coverage

• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Diversity, Equity, and Inclusion employee resource groups
• Continuing education opportunities
• Employee Assistance Program

Compensation:

* Pay Range: $15.75--$22.00

How to Apply:

If you're passionate about delivering care that changes people's lives, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

About arenaflex:

arenaflex is a leading nonprofit behavioral health system, dedicated to delivering care that changes people's lives. We're committed to providing rewarding opportunities to serve all ages in a variety of settings, and our trauma-informed organization endorses an organizational culture built on understanding, recognizing, and responding to those affected by trauma to strengthen resilience for our clients, staff, and community.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer. Employment at arenaflex is based solely on a person's merit and qualifications directly related to professional competence. arenaflex does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. Apply for this job