Experienced Patient Care Coordinator – After Hours Call Center (Remote)

Join arenaflex, a national leader in providing high-quality medical products and services, as we seek a dedicated and compassionate Patient Care Coordinator to join our Sleep Central (After Hours Call Center) team in Murray, KY. As a key member of our team, you will play a vital role in ensuring the seamless delivery of medical equipment and services to our patients, empowering them to manage their health and treatment at home.

About arenaflex

arenaflex is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, arenaflex provides high-quality medical products, services, and outstanding customer care.

Overview and Responsibilities

We are seeking a highly motivated and detail-oriented Patient Care Coordinator to join our After Hours Call Center team. As a Patient Care Coordinator, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. This is a remote position, and you will have the flexibility to work from home while still being part of a dynamic and supportive team.

Key Responsibilities:

* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling

• Obtain medically necessary documentation
• Process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• Perform other duties as assigned

Qualifications:

* High school diploma or GED equivalent

• Experience in the medical field and administrative record management
• Strong customer service background
• Valid driver's license in the state of residence with a clean driving record (when applicable for the position)
• Background investigation (company-wide)
• Drug screen (when applicable for the position)

Skills, Knowledge, and Abilities:

* Effectively communicate in English, both oral and written

• Helpful, knowledgeable, and polite while maintaining a positive attitude
• Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology
• Multi-task along with attention to detail
• Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Work independently and as part of a team

Physical Demands:

* Requires sitting, walking, standing, talking, or listening

• Requires close vision to small print on computer and/or paperwork

Machines, Equipment, and Technical Abilities:

* Email transmission and communication

• Internet navigation and research
• Microsoft applications (Word and Excel)
• Office equipment (fax machine, copier, printer, phone, and computer/tablet)
• Understanding use of all applicable home medical equipment and supplies

Benefits:

* 401(k)

• Medical, Dental, and Vision
• Life Insurance and Disability
• Generous Paid Time Off and Paid Holidays
• Overtime Pay for Non-Exempt Hourly positions
• Employee Discount Program
• Employee Recognition Program
• Bonus and Incentive Opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)

Why Join arenaflex?

* Competitive pay and bonus opportunities

• 100% remote work from home
• Flexible scheduling with opportunities for career growth and development
• Comprehensive benefits package
• Opportunity to make a difference in the lives of our patients

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

How to Apply:

If you are a motivated and compassionate individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Note:

arenaflex is a national leader in providing high-quality medical products and services. We are committed to delivering exceptional patient care and creating a supportive work environment for our employees. Join our team today and make a difference in the lives of our patients! Apply for this job