Experienced Bilingual Customer Engagement Representative – Hybrid Role at arenaflex

At arenaflex, we're revolutionizing the way people interact with their passions by delivering a seamless, end-to-end digital buying experience. Our innovative approach combines cutting-edge technology and forward-thinking risk strategies to make lifestyle purchases – like powersports vehicles, RVs, and outdoor power equipment (OPE) – fast, easy, and accessible. arenaflex is a remote-first company with a strong presence in the industry, boasting over 550 employees and partnerships with more than 30 OEMs and 4,000 dealers. We're seeking a highly skilled and bilingual (fluent in Spanish) Customer Engagement Representative to join our team in Irving, Texas. As a key member of our Roadrunner Servicing Center, you'll play a vital role in building a best-in-class servicing organization for our growing portfolio of powersports loans. If you're passionate about delivering exceptional customer experiences and possess excellent communication skills, we encourage you to apply for this exciting opportunity.

About the Role:

As a Customer Engagement Representative at arenaflex, you'll be responsible for handling an average of 80 inbound and outbound calls per day, processing phone payments, conducting outbound customer interview calls, and communicating with customers via online chat channels. You'll also resolve common customer concerns regarding their powersports loan, meet monthly productivity and quality goals, and comply with all federal and state-specific laws that regulate collections and servicing activities.

Key Responsibilities:

* Handle an average of 80 inbound and outbound calls per day

• Process phone payments
• Conduct outbound customer interview calls
• Communicate and resolve customer issues via online chat channel
• Resolve common customer concerns regarding their powersports loan
• Meet monthly productivity and quality goals
• Comply with all federal and state-specific laws that regulate collections and servicing activities

Requirements:

* High School Diploma or GED required (some college coursework a plus) followed by preferably two years of Customer Service experience, ideally in auto finance or an installment loan portfolio. Collection experience is a plus.

• Requires a minimum of 2 years related customer service experience in a fast-paced environment.
• Working knowledge of Word and Excel.
• Able to master use of web-based system of record (LoanPro) – Training Provided.
• Strong communication skills both verbally and written as roles are a combination phone and communicating through chat. Bi-Lingual English/Spanish a plus.
• Excellent “people” skills and a strong customer service attitude and able to demonstrate problem-solving ability.
• Able to work a flexible schedule which may include some overtime, some nights, weekends, and holidays; Honest with strong work ethic, unscheduled absences are rare, always punctual.

Essential Skills and Competencies:

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to learn and master new systems and technologies
• Strong customer service skills and a customer-centric approach

Preferred Qualifications:

* Experience in the auto finance or installment loan industry

• Collection experience
• Bilingual (fluent in Spanish)
• Experience working in a call center or customer service environment

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Engagement Representative, you'll have access to:

• Ongoing training and development opportunities
• Mentorship and coaching from experienced team members
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment

Work Environment and Company Culture:

arenaflex is a remote-first company with a strong presence in the industry. Our team is passionate about delivering exceptional customer experiences and is committed to making a positive impact in the lives of our customers. We offer a dynamic and supportive work environment that values collaboration, innovation, and customer-centricity.

Compensation, Perks, and Benefits:

arenaflex offers a competitive compensation package, including:

• Robust Health Care Plans (Medical, Dental & Vision)
• Up to 20 Days PTO (Accrued)
• Generous Parental Leave
• Retirement Plan (401k with Company Match)
• Educational Assistance/Tuition Reimbursement up to $3K/year
• Powersports Safety Benefit
• Gympass Wellness Benefit

How to Apply:

If you're passionate about delivering exceptional customer experiences and possess excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion, and other terms and conditions of employment. Apply for this job