Experienced Full Stack Customer Support Representative – Health and Wellness Industry
At arenaflex, we're revolutionizing the way people understand their health and wellness through cutting-edge technology and personalized support. Our comprehensive whole-body health snapshot, powered by the DEXA scan, empowers individuals to take control of their health journey and achieve their goals. As a key member of our Remote Health Team, you'll play a vital role in delivering exceptional customer experiences that inspire and motivate our clients to reach new heights.
About arenaflex
arenaflex is a pioneering company in the health and wellness industry, dedicated to providing innovative solutions that transform lives. Our team is passionate about making a positive impact, and we're committed to fostering a culture of excellence, inclusivity, and growth. As a Remote Health Team member, you'll be part of a dynamic and supportive community that shares your values and enthusiasm for health and wellness.
Job Summary
We're seeking an experienced Customer Support Representative to join our Remote Health Team. As a seasoned CX professional, you'll be responsible for delivering exceptional customer experiences through phone, chat, email, and SMS interactions. You'll work closely with our clients, event, and support teams to provide timely and effective support, ensuring seamless communication and resolution of issues. If you're passionate about health and wellness, have a proven track record in customer service, and are obsessed with delivering exceptional experiences, we want to hear from you!
Key Responsibilities
* Handle daily phone, chat, and email customer service requests originating from customers and teammates
- Communicate promptly and effectively, ensuring timely resolution of issues
- Answer basic client questions about nutrition, health, fitness, and the DEXA technology
- Assist event and support teams with outbound customer communications regarding service logistics, as well as internal triaging of issues
- Collaborate with the team to develop and implement effective customer experience strategies
- Participate in ongoing training and professional development to stay up-to-date on industry trends and best practices
Requirements
* 5-day a week fully remote position
- Hours: 2:30pm-11pm CST Sun-Thurs
- First two weeks of training will be M-F
- Sundays are mandatory
- Fridays and Saturdays off
- Schedule is subject to change to accommodate business needs (ample notice provided)
- Previous, extensive Customer Service experience required
- Passion for health and wellness is a must!
Compensation and Benefits
* Expected first-year compensation at over $22/hr or $45,760 annually, including monthly bonuses
- Starting base rate: $20/hour
- Full-time team members receive $500 per month in team bonuses if we hit our monthly team revenue and individual performance goals
- All team members are eligible for stock option grants, awarded based on performance annually
- Benefits:
+ Sick leave + Paid time off + Health, dental, and vision insurance + 401k + Company-wide peer bonus program, where cash bonuses are distributed in recognition of excellent team support + Employee assistance program + Regular virtual social events
Why Join arenaflex?
* Be part of a dynamic and supportive team that shares your passion for health and wellness
- Enjoy a comprehensive benefits package, including competitive compensation, bonuses, and perks
- Participate in ongoing training and professional development to stay up-to-date on industry trends and best practices
- Contribute to a company that's making a positive impact in the health and wellness industry
- Enjoy a flexible and remote work arrangement, with opportunities for growth and advancement
What We Offer
* A comprehensive onboarding program to ensure a smooth transition into the role
- Ongoing training and professional development to stay up-to-date on industry trends and best practices
- Opportunities for growth and advancement within the company
- A dynamic and supportive team environment that fosters collaboration and innovation
- A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that's welcoming and inclusive for all
How to Apply
If you're a seasoned Customer Support Representative with a passion for health and wellness, we want to hear from you! Please submit your application through our website, including your resume, cover letter, and any relevant certifications or experience. We can't wait to hear from you and explore how you can join our Remote Health Team! Apply Now! Apply for this job