Experienced Customer Service Representative – Remote Online Chat Support

At arenaflex, we're on a mission to provide exceptional financial services to our members, and we're seeking a talented and customer-focused individual to join our team as a Remote Online Chat Support Representative. As a key member of our arenaflex family, you'll play a vital role in delivering top-notch service to our members through various digital channels, including chat, messaging, email, and phone. If you're passionate about providing world-class support, have excellent communication skills, and are comfortable working in a sales environment, we want to hear from you!

A Day in the Life of a Remote Online Chat Support Representative

As a Remote Online Chat Support Representative, you'll be responsible for:

• Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text.
• Providing support to ensure online membership applications are completed and submitted within a timely manner.
• Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels.
• Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
• Maintaining a strong working knowledge of arenaflex's products and services.

Key Responsibilities:

* Provide exceptional customer service through various digital channels, including chat, messaging, email, and phone.

• Resolve member inquiries and issues in a timely and professional manner.
• Assist with online membership applications and ensure timely completion and submission.
• Develop and maintain a strong working knowledge of arenaflex's products and services.
• Collaborate with internal teams to resolve complex issues and provide seamless support to members.
• Meet or exceed performance metrics and goals.

Skills and Qualifications:

* High School Diploma or equivalent required.

• 1 year of experience in a customer service position.
• Must meet the requirements for our Telecommuting Program (more information below!).
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong attention to detail and organizational skills.

Telecommuting Requirements:

* A dedicated workspace.

• Secure and strong internet connection.
• Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift.
• An environment free from loud noises or outside distractions.

Why Join arenaflex?

At arenaflex, we're more than just a financial institution – we're a community-driven organization that's passionate about making a positive impact on the lives of our members and employees. Since 1956, we've been providing financial services to individuals and their families throughout the state of Louisiana, and we've grown into the largest state-chartered credit union in Louisiana, serving over 68,000 members nationwide. Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor.' We're dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.

Benefits:

* Medical, Dental, and Vision Insurance with generous employer premium contributions.

• Health Savings Account with employer contributions for eligible employees.
• Employer-Paid Group Life Insurance.
• Voluntary Dependent Life Insurance.
• Paid Vacation & Sick Leave.
• 15 Paid Holidays, including a Cultural Floating Holiday.
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
• Paid Time Off to volunteer with approved non-profits and charities.
• Tuition Reimbursement Program.

Compensation:

* Hourly pay rate: $17.00 - $20.80.

• Opportunities for career growth and advancement.

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our arenaflex team! Apply Now Apply for this job