Experienced Customer Support Agent – Travel Industry Expert (Remote)_Night Shift
At arenaflex, we're revolutionizing the travel industry by empowering 1 billion business travelers to plan and re-plan their trips with ease. As a dynamic and fast-growing company, we're seeking an experienced Customer Support Agent to join our remote team. If you're passionate about delivering exceptional customer service and have a knack for navigating the complexities of travel management, we'd love to hear from you.
About arenaflex
arenaflex is a pioneering company that's changing the face of the travel industry. With a bold vision to automate travel management, we're creating a seamless experience for business travelers worldwide. Our innovative approach has attracted a diverse team of individuals from all over the world, united by a shared passion for excellence and a commitment to making a real impact. As a Customer Support Agent at arenaflex, you'll be part of a collaborative and supportive environment that values your contributions and offers opportunities for growth and development. Our remote work model allows you to work from anywhere in the world, with flexible shifts that accommodate your personal commitments. Whether you're a seasoned professional or just starting your career, we offer a dynamic and flexible working arrangement that suits your needs.
Responsibilities
As a Customer Support Agent, you'll play a vital role in providing 24/7 support to our clients. Your responsibilities will include:
- Assisting clients with their reservations through chat, email, and our Help Center portal, ensuring high-quality service in English.
- Utilizing Galileo and Amadeus systems to manage bookings, including adding ancillaries, processing refunds, and reissuing tickets.
- Collaborating with team members to ensure a seamless customer experience.
- Staying updated with industry changes and company policies to provide accurate and current information to clients.
Requirements
To succeed in this role, you'll need:
- A minimum of 2 years of hands-on experience with Galileo or Amadeus.
- Proven recent experience (last use in more than 6 months will not be considered) in reissuing and refunding tickets using Galileo and Amadeus is a must.
- Fluency in spoken and written English.
- Excellent communication skills in writing (including responding in chatbox) and speaking.
- Strong attention to detail and accuracy.
- Team player with the ability to work collaboratively.
- Demonstrated willingness to learn and adapt to new challenges.
Why Join arenaflex?
* Growth Opportunities: We're a high-growth company, offering numerous opportunities for career advancement.
- Remote Work Model: Enjoy the flexibility of working remotely within the acceptable time zone, ensuring a healthy work-life balance.
- Incredible Multicultural Team: Join our diverse team, composed of individuals from all over the world, creating a unique and inclusive workplace culture.
- Competitive Contractor Compensation: We offer a comprehensive compensation package (monthly paycheck up to EUR 2,000.-) to ensure you're rewarded for your hard work, with actual support to your work-life balance.
- Collaborative and Supportive Work Environment: Work in a supportive atmosphere where your contributions are valued.
Shift Details
The selected candidate will work on a night shift, covering the hours of 15:30-24:00 CET during TUE-SAT or SUN-THU, with a margin of +/- one hour to fit your schedule.
How to Apply
If you're passionate about delivering exceptional customer service and have the necessary skills and experience, we'd love to hear from you. Apply now with your resume in English, and join our team at arenaflex.
What We Offer
* A dynamic and fast-growing work environment
- Opportunities for career advancement and professional growth
- Flexible remote work arrangements
- Competitive contractor compensation package
- Collaborative and supportive work environment
- Diverse and inclusive workplace culture
- Access to cutting-edge technology and tools
- Opportunities for learning and development
Why arenaflex?
arenaflex is a company that's changing the face of the travel industry. We're a team of innovators, thinkers, and doers who are passionate about delivering exceptional customer service and making a real impact. If you're looking for a challenging and rewarding career opportunity, we'd love to hear from you.
Apply Now
Don't miss this opportunity to join our team at arenaflex. Apply now with your resume in English, and take the first step towards a exciting career in the travel industry. Apply Job! Apply for this job