Experienced Customer Experience Project Manager – Driving Transformational Guest Experience Excellence at arenaflex

At arenaflex, we're renowned for delivering exceptional Guest Experiences that transport our visitors to a world of wonder and enchantment. As a leader in the industry, we're committed to pushing the boundaries of innovation and excellence in every aspect of our business. Our Customer Experience organization is at the forefront of this effort, dedicated to making the planning and purchasing process of a Walt Disney World vacation as seamless and intuitive as the destination itself. We're seeking an experienced Customer Experience Project Manager to join our team and contribute to this transformative journey.

About the Role & Team

Our Customer Experience organization is passionate about crafting an end-to-end shopping, purchasing, and planning experience that exceeds our guests' expectations. We're not just building a vacation experience; we're creating memories that last a lifetime. As a Customer Experience Project Manager at arenaflex, you'll be part of a dynamic team that's driving innovation and excellence in every aspect of our business. You'll have the opportunity to work with cross-functional teams, collaborate with technology and digital professionals, and engage with stakeholders to deliver exceptional results.

Key Responsibilities

As a Customer Experience Project Manager, you'll be responsible for supporting various responsibilities within the Customer Experience Strategy ecosystem, with a primary focus on overall program management and delivery of CX-focused technology improvements. Your key responsibilities will include:

• Supporting and implementing the Customer Experience roadmap, establishing and delivering on key achievements
• Coordinating projects across multiple partner teams, building and delivering presentations, managing timelines, and leading and supporting forums
• Working with partners to ensure accurate tracking and measurement to deliver program recaps, benchmark efforts, and define success metrics
• Engaging with technology and digital professionals to represent Walt Disney World site Customer Experience priorities
• Demonstrating deep expertise and constantly monitoring the pulse of the customer experience

Essential Qualifications & Skills

To succeed in this role, you'll need:

• Three (3)+ years of experience in project management and/or product development
• Ability to build relationships and collaborate with a wide range of partners from different backgrounds and functions
• Ability to challenge the status quo while still building strategic alliances/relationships within and outside the arenaflex organization
• Experience managing a large volume of complex work, prioritizing to ensure results are achieved
• Entrepreneurial approach, proactive problem solver with the ability to thrive in an often ambiguous, fast-paced environment
• Strong visual presentation building (PPT/Keynote) and delivery skills with a focus on storytelling
• Understanding of Agile technical practices and testing concepts
• Prior experience in working with technical product teams
• Knowledge of arenaflex channels is a plus

Preferred Qualifications & Skills

While not essential, the following qualifications and skills would be highly desirable:

• Bachelor's degree in Business, Project Management, Product Management, or equivalent field
• Experience working with technical product teams
• Knowledge of arenaflex channels
• Strong understanding of customer experience principles and practices

Career Growth Opportunities & Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Experience Project Manager, you'll have access to:

• Opportunities for career advancement and professional growth
• Training and development programs to enhance your skills and knowledge
• Collaborative and dynamic work environment that encourages innovation and creativity
• Recognition and rewards for outstanding performance and contributions

Work Environment & Company Culture

arenaflex is a dynamic and innovative organization that values creativity, collaboration, and excellence. Our work environment is fast-paced and challenging, but also supportive and inclusive. As a Customer Experience Project Manager, you'll be part of a team that's passionate about delivering exceptional Guest Experiences and making a lasting impact on our visitors.

Compensation, Perks, & Benefits

We offer a competitive compensation package, including:

• Salary: $85,000 - $110,000 per year
• Benefits: Comprehensive health insurance, 401(k) matching, and paid time off
• Perks: Access to arenaflex's exclusive employee discounts, free parking, and on-site fitness center
• Professional development opportunities: Training, mentorship, and career advancement programs

How to Apply

If you're a motivated and experienced project manager with a passion for delivering exceptional Guest Experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Now! Apply for this job