Customer Success Account Manager

The Opportunity In the role of Customer Success Account Manager at Adobe, you will enjoy an outstanding opportunity to collaborate with a world-class team. You will assist our customers in achieving success with Adobe's Creativity & Productivity products. Join us as we aim to deliver an outstanding customer experience and foster growth through collaboration and innovation! What you'll Do Build an in-depth comprehension of Adobe's Creativity & Productivity product range and foster conversations centered on delivering value to customers. Build value-based relationships with new and existing North American SMB customers. Drive Up-sell & Cross-sell by identifying accounts with the highest propensity to buy and contacting them via phone and email. Complete Marketing Qualified Leads (MQLs) with a defined SLA to improve revenue. Research customer contracts and purchasing history to identify expansion opportunities. Manage the opportunity pipeline, providing accurate and timely updates to management. Collaborate with Solution Specialists to improve the footprint of Adobe Solution streams. Engage with supporting functional teams to resolve issues related to Creative Cloud Subscriptions. What you need to succeed Proven ability to manage a large customer set within the SMB segment. 3+ years of experience in a similar role, with experience in selling SAAS solutions preferred. Excellent communication skills, both oral and written. Flair for technology and the ability to lead value-based customer conversations. Demonstrated quick learning ability and strong attention to detail. Strong organizational, follow-through, and documentation skills. International sales experience with exposure to North American markets preferred. Working hours will coincide with US time zones. Bachelor’s degree or equivalent experience. About Adobe Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity. Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. Let’s Adobe together At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more. Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call +1 408-536-3015. AI Use Guidelines for Interviews: Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process. At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience. Apply To This Job