Experienced Customer Care Specialist, FinOps – Delivering Exceptional Customer Experiences in a Dynamic Cloud-Based Environment

At arenaflex, we're dedicated to empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. As a Customer Care Specialist, FinOps, you'll play a vital role in delivering exceptional customer experiences, ensuring that our customers receive timely and accurate support for their finance-related queries. If you're passionate about providing top-notch customer service, have a knack for problem-solving, and thrive in a dynamic cloud-based environment, we encourage you to join our team!

About arenaflex

arenaflex was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we're a leading cloud-based platform for work execution, empowering organizations to streamline their processes and achieve better business outcomes. Our commitment to innovation, customer satisfaction, and employee growth has made us a preferred choice for businesses worldwide.

Your Role

As a Customer Care Specialist, FinOps, you'll be the first point of contact for our customers regarding finance-related queries. You'll be responsible for:

• Researching, responding to, and resolving inquiries from our customers within 48 hours of receiving the inquiry, prioritizing based on customer impact
• Answering customer payment and invoice questions
• Assisting customers with desired changes to their account
• Assisting arenaflex employees with questions and problems
• Providing a great arenaflex customer experience
• Resolving difficult or complicated challenges diplomatically to best assist the customer and arenaflex
• Maintaining high-quality work, including timeliness, completeness, and accuracy
• Performing other tasks as assigned by your Manager of FinCare

Your Qualifications

To succeed in this role, you'll need:

• High School Diploma/GED required
• Experience with Service Ticket/Case systems
• Experience with ERP systems
• Experience with Data Entry
• 1+ years of Customer Service experience
• Excellent verbal and telephone skills
• Ability to type 50+ words per minute with high accuracy
• Regular and predictable attendance is a function of the job

Perks & Benefits

As a valued member of our team, you'll enjoy:

• HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
• Equity - Restricted Stock Units (RSUs) with all offers
• Lucrative Employee Stock Purchase Program (15% discount)
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Incidental Sick Leave
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development, including access to LinkedIn Learning online courses
• Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal arenaflex account
• Teleworking options from any registered location in the U.S. (role-specific)

Our Culture

At arenaflex, we're committed to fostering an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members. We're looking for people who are driven, authentic, supportive, effective, and honest. If your career path has been nontraditional, that will set you apart. We welcome diverse perspectives and people who aren't afraid to be innovative – join us!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

How to Apply

If you're passionate about delivering exceptional customer experiences and thrive in a dynamic cloud-based environment, we encourage you to apply for this exciting opportunity. Click the link below to register your interest and take the first step towards joining our team! Apply Job! Apply for this job