Experienced Customer Service Manager – Telecommunications Industry Leader

At arenaflex, we're a global leader in the telecommunications industry, manufacturing industry-leading fiber optic cable, connectivity, and accessories. With a rich history dating back to 1984, we've grown from a single fiber optic cable to thousands of products, generating over $1.5 billion in revenue and employing approximately 7,000 associates worldwide. Our company's success is built on the foundation of our employees, and we're committed to investing in their growth and development. We're seeking an experienced Customer Service Manager to join our team in Duncan, SC. As a key member of our Customer Service Department, you'll play a vital role in assisting customers, agents, and sales teams with all aspects of the sales process for our products. If you're a motivated and results-driven professional with a passion for customer service, we encourage you to apply.

About arenaflex

arenaflex is a dynamic and innovative company that values its employees as its greatest asset. We're committed to providing a supportive and inclusive work environment that fosters growth, development, and success. Our company culture is built on the principles of teamwork, integrity, and customer satisfaction. We're proud to offer a range of benefits and perks that support our employees' well-being and career advancement.

Responsibilities

As a Customer Service Manager at arenaflex, you'll be responsible for:

• Directly managing the Customer Service Department, including Customer Service Supervisors and teams
• Managing the activities of customer service representatives and supervisors to ensure effective support of customers and resource utilization
• Developing and sustaining a customer-focused organization that supports the sales process, including direct responsibilities for activities such as quote follow-up and validation of leads/opportunities
• Executing and continuously improving various processes involving customer service to ensure effective support of customers and sales agents
• Working with various business unit groups to drive efficiency and productivity improvements
• Continuously supporting the development of effective relationships with customers
• Proactively managing problems/issues to ensure customers value the service and support provided by arenaflex
• Understanding and complying with arenaflex's business and Health/Safety Policy and Procedures

Key Skills and Qualifications

To succeed in this role, you'll need:

• A Bachelor's Degree in Business or a related field
• A minimum of 6 years of customer service and/or sales experience
• A minimum of 4 years of management experience
• Proficiency in MS Office, with Oracle experience preferred
• Understanding of Telecommunications products, customers, and markets is a plus
• Strong leadership, analytical, interpersonal, and problem-solving skills
• Ability to communicate clearly and build relationships within and outside the organization
• Self-starter with a proactive approach to resolving issues and following up on outstanding matters

Benefits and Perks

As an arenaflex employee, you'll enjoy a range of benefits and perks, including:

• A Hybrid Office Schedule to qualifying employees
• Flexible time off policy
• 401K Company match (up to 4%- dollar for dollar)
• Professional development, training, and tuition reimbursement programs
• Excellent Medical, Dental, Vision, and Life Insurance Policy Options
• Opportunities for career advancement with an industry leader!

Work Environment and Culture

Our Duncan, SC office is a dynamic and supportive work environment that fosters collaboration, innovation, and growth. As a Customer Service Manager, you'll work closely with our sales teams, customer service representatives, and other business unit groups to drive efficiency and productivity improvements. We're committed to providing a safe and inclusive work environment that supports our employees' well-being and career advancement.

Career Growth Opportunities

At arenaflex, we're committed to investing in our employees' growth and development. As a Customer Service Manager, you'll have opportunities to:

• Develop your leadership and management skills
• Expand your knowledge of Telecommunications products, customers, and markets
• Build relationships with customers and internal stakeholders
• Drive efficiency and productivity improvements
• Contribute to the development of effective relationships with customers

How to Apply

If you're a motivated and results-driven professional with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply Job! Apply for this job