Inbound Leads Specialist - 1261 - Durban, South Africa

About the client: Our client is a CrossFit coach and entrepreneur launching a specialized pilot program. After identifying a gap in how CrossFit gyms handle inbound interest, he is building a centralized solution to ensure potential members receive immediate, high-quality engagement. The goal is to support small gym owners who are often too busy coaching to respond to leads on time. About the role: We are seeking an Inbound Leads Specialist to manage warm lead outreach for a group of CrossFit clinics. This is not a cold-calling role; you will be responsible for contacting individuals who have already expressed interest or filled out a lead generation form. Your primary objective is to have meaningful conversations within five minutes of a lead coming in and successfully booking them for their first introductory meeting. This role is about human connection and "aspirational selling" rather than aggressive, high-pressure tactics. What you’ll be doing: Warm Lead Outreach: Calling back inbound leads immediately (ideally within 5 minutes) during regular business hours to capture interest while enthusiasm is high. Lead Qualification & Nurturing: Engaging in subtle sales conversations to understand the lead's goals and motivation. Appointment Setting: Managing the transition from lead to "first meeting" by scheduling appointments for the local gym owners. Brand Ambassadorship: Representing the CrossFit brand with an aspirational, supportive, and non-aggressive tone. Workflow Management: Operating within a centralized pilot system to ensure no lead sits unattended for more than a few minutes. Who are we looking for? 2+ years of experience in lead generation, intake coordination, or appointment setting. Proven track record in high-volume outbound calling to warm leads (not cold calling). Proficiency in CRM systems (e.g., HubSpot, GoHighLevel) for lead tracking and status updates is preferred. Advanced English communication skills with a focus on a neutral/light accent suitable for North American clients. Excellent communication, organizational, and collaboration skills. Self-motivated and proactive. Position: Inbound Leads Specialist Remote Status: Fully Remote Working Hours: 9 am - 5 pm PST Holidays: US Federal Holidays Salary: 1100 USD - 1400 USD + commission Internal Job ID: 1261 Apply To This Job