Claims Specialist – Crop

Worldwide Salaried Open

Job Description:

Deliver prompt and accurate claims service to policyholders and agents for both multi-peril crop insurance (MPCI) and crop hail claims
Complete field inspections, communicating with involved parties, performing investigations, determining appropriate adjustments and administering insurance policies
Partner with Field Claims Manager to ensure effective and efficient claims operations
Distribute and direct losses and claim tracking for defined territory or agency base to support delivery of effective customer service
Accurately document, process and transmit loss information
Provide overflow support to Compliance Department of quality control audits
Complete field inspections, reviews and adjustments by reading maps and aerial photos, measuring fields and appropriately administering company crop insurance policies
Provide effective and timely communication with agencies in defined territory on claim status and other inquiries
Coach claims adjusting team by supporting and mentoring team members
Provide information and feedback regarding the quality of agent business and/or policy files of regional claim operations
Deliver classroom and field training programs for claims technology applications and crop programs
Participate with internal committee to develop global claims technology solutions
Attend National Crop Insurance Services (NCIS) regional and state committee meetings

Requirements:

High School Diploma/GED
5 years relevant experience
Evaluate project outcomes through analyzing current state and desired future state
Utilize effective communication channels for both external and internal customers
Handle complex claims using a logical approach
Provide adjusters detailed instructions for claim procedures and company policy
Support implementation of company strategies
High attention to detail
Solve day-to-day problems, using critical thinking
Train others on process and procedures

Benefits:

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