Help Desk Technician / Analyst 2

Worldwide Salaried Open

Pay Rate: $47.14 per hour Summary:

Responsibilities:

Provide application and desktop support services, including troubleshooting for PC, network, phone, printer hardware and software, mobile devices, and handhelds.
Participate in technology refresh projects.
Provide in-person, desk-side, and remote support to business users.
Serve as the initial point of contact for troubleshooting all IT-related problems.
Coordinate resolution activities with all involved parties, serving as the single point of contact for end users.
Perform duties as assigned by the manager.

Requirements:

Excellent customer service, interpersonal, and communication skills.
Strong prioritization skills.
Ability to adapt to changing technologies and learn new technologies.
Bachelor's in Information Technology or Associate's degree plus 3-5 years of experience.
Experience with ITIL-focused ticket management tools. IVANTI is a plus but not required.
Desktop/Laptop imaging experience.
Hardware & software application maintenance and support.
Perform asset management requirements.
Comply with company IT standard processes and procedures.
Comply with IT Client Services organization and IT security policies.

Preferred Skills:

Proficiency in MS Office 365, Microsoft Teams, Windows 10, PXE with imaging computers, Edge, Internet Explorer, Active Directory, iPhone support, Citrix, Remote Assistance/Remote Desktop, Client Desktop/Laptops, Multi-Function printers.

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