Business Operations Principal - Pro

## The opportunity Build operating rhythms, reviews, and forums that keep the Pro org aligned and focused on priorities. Lead and deliver cross-functional projects that don’t fit neatly into a single team but are critical to Pro’s success. Support leadership in decision-making by framing issues, tracking KPIs, and surfacing gaps or risks early. Maintain systems for reporting, business reviews, roadmap coordination, and cross-team initiatives. Partner with leadership to scope and stand up new initiatives in Spot, Margin, Derivatives, or Infrastructure — from early concept through initial execution. Contribute to high-impact materials (exec updates, all-hands, strategic memos) that provide clarity and visibility. Act as the first line of intake for inbound requests, triage them effectively, and ensure accountability for follow-through. Identify bottlenecks in how we operate and propose improvements that help the team scale more efficiently. ## Skills you should HODL 5–7 years in BizOps, Product Ops, Strategy, Consulting, or similar high-leverage roles with measurable impact. Strong project management skills — you can bring structure to ambiguity and drive initiatives from 0 → 1. Comfortable with data: you can interpret dashboards, KPIs, and financial/operational metrics to drive insight. Excellent communicator who can adapt across audiences — from execs to cross-functional ICs. Highly organized, detail-driven, and biased toward follow-through and execution. Self-starter who doesn’t wait for instructions — you create the roadmap when one doesn’t exist.

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