Legal Intake Specialist
Job Description:
- Establish the firm’s relationship with qualified potential clients by conducting interviews via telephone
- Serve as point of contact for potential clients throughout the intake process
- Manage large amounts of inbound and outbound calls in a timely manner
- Clear, concise, and accurate written and verbal communication
- Following communication “scripts” when handling different topics
- Learn about CCK’s practice areas and become conversant with the legal issues facing our clients
- Demonstrate empathy to potential clients and put them at ease during their difficult time
- Provide detailed written summaries about potential clients’ needs to attorneys
- Request and review all necessary documents from potential clients.
Requirements:
- High School Degree required; Bachelor’s degree preferred
- Minimum one year of customer service experience with a high call volume
- Minimum one year of high-volume phone/customer service experience
- Ability to make or receive calls for a minimum of 6-8 hours per day
- Excellent verbal communication skills and professional telephone etiquette
- Capability to make sound judgments and decisions
- Proficient in Microsoft Office Suite
- Strong multitasking skills
- Ability to work in a fast-paced, constantly changing, and challenging call center environment
- Multiple language skills a plus.
Benefits:
- Medical, dental, and vision insurance options
- Employer-paid medical insurance for the employee
- Gym membership reimbursement
- 15 days of PTO (increasing over time)
- 12 paid company holidays in 2026
- 401k matching
- Paid Parental Leave
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