Admissions Coordinator-CPRP

About the position The Admissions Coordinator is responsible for managing the admissions process from initial inquiry to program enrollment, ensuring a smooth and efficient experience for clients and referral sources. This full-time position involves conducting initial screenings, scheduling intake appointments, gathering client information, verifying insurance, and preparing necessary documentation. The role also includes developing relationships with referral sources, providing education to clients and families, collaborating with the clinical team, and maintaining accurate records. The Admissions Coordinator must adhere to all company policies, including those related to confidentiality, HIPAA, and Maryland State Healthcare regulations.

Responsibilities

• Coordinate the admissions process, from initial inquiry to program enrollment, ensuring a smooth and efficient experience for clients and referral sources.
• Conduct initial screenings and assessments to determine program eligibility and suitability.
• Schedule intake appointments promptly and follow up to ensure completion.
• Gather and review client information, including medical history, treatment plans, and insurance benefits.
• Verify insurance coverage and obtain necessary authorizations.
• Prepare and submit admissions paperwork, including consent forms, treatment plans, and other required documents.
• Develop and maintain relationships with referral sources, including hospitals, clinics, and community organizations.
• Provide education and support to clients and families regarding program services and expectations.
• Collaborate with the clinical team to ensure seamless transitions for new clients.
• Maintain accurate and up-to-date records, including client files and admissions data.
• Participate in quality improvement initiatives to enhance the admissions process and overall client experience.

Requirements

• Must be able to drive a vehicle for extended periods to visit potential clients, which includes navigating through various types of road conditions and traffic situations.
• A valid driver's license and a reliable vehicle are required.
• May need to lift and carry materials such as brochures, presentation folders, or promotional items, typically weighing up to 10-15 pounds.
• Involves standing and walking during client meetings, community events, and facility tours. The ability to stand for extended periods (up to 1-2 hours) and walk short distances is necessary.
• Requires sitting for extended periods while driving, working at a desk, or using a computer.
• May involve repetitive movements such as typing, using a phone, and handling paperwork.
• Frequent verbal communication with clients, team members, and other stakeholders, which may require clear articulation and active listening skills.
• Potential exposure to various weather conditions while driving and during community visits. Ability to adapt to changing environmental conditions is necessary.
• Requires the use of hands for tasks such as writing, typing, and handling office equipment.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
• Strong organizational and time management skills, with attention to detail and accuracy.
• Familiarity with electronic medical records (EMRs) and Microsoft Office Suite.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Knowledge of Maryland State Healthcare regulations, CARF standards, HIPAA, and Maryland's Administrative Service Organization rules and regulations.
• High school diploma or equivalent required.
• 1-2 years of experience in admissions, intake, or a related field, preferably in a mental health or healthcare setting.
• Required CPRP Or Licensed Mental Health Provider

Nice-to-haves

• Associate or bachelor’s degree in a related field (e.g., psychology, social work, healthcare administration) preferred.

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