Pregnancy and Parenting Navigator
About the position Public Health Solutions is seeking a bilingual (English/Haitian Creole, English/Spanish, or English/Bengali) Navigator to support the Family Connect (FC) coordinated intake and referral network. Family Connect receives referrals from health and social service providers for pregnant and newly parenting NYC residents, screens them for needs and interests, and refers them on to home visiting, doulas, and many other services and supports. The Navigator will work primarily in FC and will also support operations of the Queens Diaper Bank and PHS’ Cribs for Kids pack ‘n’ play distributions as needed. Family Connect is a specialized sub-network for pregnant and newly parenting New Yorkers that is part of the larger WholeYouNYC social care network.
Responsibilities
- Monitor incoming referrals and complete data entry using various referral data platforms including UniteUs, FindHelp, encrypted e-mail and more.
- Call at least 20-25 referrals referred to Family Connect and screen at least 7-12 families a day.
- Use compassionate conversation skills to learn about clients’ needs and accurately refer them to programs they are eligible for and interested in.
- Meet weekly targets of accurately completed screens; follow up with clients as needed and take initiative to identify and resolve challenges that arise.
- Handle a high volume of calls.
- Document and track client applications and submissions in closed-loop referral platform and other tracking sheets as needed.
- Provide diapers through the Queens Diaper Bank and pack n plays through Cribs for Kids to families in need.
- Maintain inventories and maintain office supplies.
- Conduct ongoing outreach at local community partner events and sites to engage new families in services.
- Provide administrative assistance as requested to the MCH unit.
Requirements
- Associate’s degree (or equivalent) and 1-2 years of experience working in public health and/or resource navigation.
- Demonstrated strong interpersonal skills and respectful interactions with community members looking for services. Must interact well with staff and clients alike and have an outgoing personality.
- Demonstrated experience performing administrative duties with speed and accuracy without immediate and constant supervision.
- Must be highly organized and detail-oriented.
- Ability to communicate effectively both orally and in writing with an attention to detail and professionalism in all communications.
- Collaborative spirit, seeking out how to be most helpful to the team.
- Demonstrated commitment to, and interest in learning more about maternal child health, systems approaches to health equity, reproductive justice, and community services in NYC.
- Must be bilingual English/Haitian Creole, English/Spanish, or English/Bengali.
- Proficient in Microsoft Suite Applications (Word, Excel, SharePoint, etc.) and to learn and navigate new data systems.
- Other duties as assigned.
Benefits
- Hybrid Work Schedule.
- Generous Paid Time Off and Holidays.
- An attractive and comprehensive benefits package including Medical, Dental and Vision.
- Flexible Spending Accounts and Commuter Benefits.
- Company Paid Life Insurance and Disability Coverage.
- 403 (b) + employer matching and discretionary company contributions.
- College Savings Plan.
- Ongoing
training and continuous opportunities for professional growth and development. Apply tot his job Apply To this Job