Experienced IT Support Specialist – Network and Desktop Infrastructure

At arenaflex, we're on a mission to revolutionize the way people work and live. As a leading provider of innovative logistics and transportation solutions, we're committed to empowering our employees to thrive in a dynamic and fast-paced environment. We're seeking an experienced IT Support Specialist to join our Technology Services Group (TSG) team, where you'll play a critical role in delivering exceptional technical support to our clients.

Job Summary:

As an IT Support Specialist, you'll be responsible for providing daily technical support for network infrastructure and desktop systems, including hardware and software troubleshooting, maintenance, and upgrades. You'll work closely with clients to resolve technical issues, provide training and guidance on the use of computer equipment and software, and ensure the security and integrity of our systems. If you're a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

* Provide daily technical support for network infrastructure and desktop systems, including hardware and software troubleshooting, maintenance, and upgrades.

• Respond to client support requests and resolve technical issues in a timely and professional manner.
• Communicate with clients via phone, email, chat, and other channels to discuss recognized issues or concerns and resolve them.
• Investigate recognized issues by gathering information, assessing online resources, or visiting client sites to identify solutions and implement fixes.
• Conduct site visits within the region to investigate issues and install or upgrade equipment and software as needed.
• Follow up with clients to ensure issues were resolved completely.
• Complete service orders to prevent functional delays in resolving issues.

Essential Qualifications:

* Bachelor's degree in Computer Science, Information Technology, or a related field.

• 2+ years of experience in IT support, with a focus on network infrastructure and desktop systems.
• Strong knowledge of Microsoft Windows operating systems (client/server).
• Experience with Cisco VPN, Citrix, Phantom, Symantec, and other internet browsers.
• Specialized certifications like A+, CompTIA, or MCP are a plus.
• Strong analytical and problem-solving skills, with the ability to communicate complex technical information to both technical and non-technical clients.

Preferred Qualifications:

* Experience with Linux operating systems and network protocols.

• Knowledge of cloud computing platforms and virtualization technologies.
• Familiarity with IT service management frameworks and tools.
• Experience with IT project management and coordination.
• Strong leadership and team collaboration skills.

Compensation and Benefits:

At arenaflex, we offer a competitive compensation package that reflects the cost of living across various US geographic markets. The base salary for this position ranges from $23.85/hour to $38.75/hour, depending on market area and other factors. We also offer a range of benefits, including:

• Annual performance-based bonuses and long-term incentive programs.
• Clinical/professionally prescribed drug inclusion, dental, and vision benefits.
• Flexible spending account, health savings account, and dependent care flexible spending account.
• Basic and supplemental life insurance, accidental death and dismemberment, and disability pay insurance.
• Employee assistance program, educational assistance program, and 401(k) retirement program.
• Paid time off, holidays, and individual time off.
• Paid sick leave, family and medical leave, and bereavement leave.

Work Environment and Culture:

As an IT Support Specialist at arenaflex, you'll work in a fast-paced and dynamic environment with a team of experienced professionals. We're committed to providing a workplace that's free from discrimination, harassment, and retaliation. We're an equal opportunity employer and welcome applications from diverse candidates.

How to Apply:

If you're a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or references. We can't wait to hear from you!

Note:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to providing a workplace that's free from discrimination, harassment, and retaliation. Apply for this job