Experienced Bilingual Customer Engagement Representative – Hybrid Role at arenaflex

At arenaflex, we're revolutionizing the way people experience recreational purchases by delivering a seamless, end-to-end digital buying experience. Our mission is to connect people with their passions by combining cutting-edge technology and innovative risk strategies to make lifestyle purchases – like powersports vehicles, RVs, and outdoor power equipment (OPE) – fast, easy, and accessible. arenaflex adds value throughout the customer journey: inspiring enthusiasts with our editorial brands, instantly prequalifying consumers for financing online, routing customers to dealerships for an easy closing, and supporting customers throughout their loan with superior loan servicing. With a strong presence in the industry, we're a remote-first company with over 550 employees and more than 30 OEM and 4,000 dealer partners. We're seeking a highly motivated and customer-focused Bilingual (fluent in Spanish) Customer Engagement Representative to join our team in Irving, Texas. As a key member of our Roadrunner's Servicing Center, you'll play a vital role in building a best-in-class servicing organization for our growing portfolio of Powersports loans.

Key Responsibilities:

* Handle an average of 80 inbound and outbound calls per day, ensuring exceptional customer service and resolving customer concerns in a timely and professional manner.

• Process phone payments and communicate with customers regarding their powersports loan.
• Conduct outbound customer interview calls to gather information and resolve common customer concerns.
• Communicate and resolve customer issues via online chat channels, providing a seamless and efficient experience.
• Meet monthly productivity and quality goals, demonstrating a strong commitment to excellence and customer satisfaction.
• Comply with all federal and state-specific laws that regulate collections and servicing activities, upholding arenaflex's high standards of ethics and compliance.

Requirements:

* High School Diploma or GED required, with some college coursework a plus.

• Preferably two years of Customer Service experience, ideally in auto finance or an installment loan portfolio. Collection experience is a significant plus.
• Requires a minimum of 2 years related customer service experience in a fast-paced environment.
• Working knowledge of Word and Excel, with the ability to master the use of web-based systems (LoanPro) – Training Provided.
• Strong communication skills both verbally and written, with the ability to communicate effectively through phone and online chat channels. Bi-Lingual English/Spanish a plus.
• Excellent "people" skills and a strong customer service attitude, with the ability to demonstrate problem-solving ability and empathy.
• Ability to work a flexible schedule, including some overtime, nights, weekends, and holidays. Honest with a strong work ethic, unscheduled absences are rare, and punctuality is essential.

Benefits:

* Robust Health Care Plans (Medical, Dental & Vision)

• Up to 20 Days PTO (Accrued)
• Generous Parental Leave
• Retirement Plan (401k with Company Match)
• Educational Assistance/Tuition Reimbursement up to $3K/year
• Powersports Safety Benefit
• Gympass Wellness Benefit

Work Environment and Company Culture:

At arenaflex, we prioritize a positive and inclusive work environment that fosters growth, innovation, and collaboration. Our team members enjoy a dynamic and supportive culture, with opportunities to learn and develop new skills. We're committed to providing a safe and healthy work environment, with flexible scheduling and a range of benefits to support our employees' well-being.

Why Join arenaflex?

* Be part of a revolutionary company that's changing the way people experience recreational purchases.

• Work with a talented and diverse team that's passionate about delivering exceptional customer service.
• Enjoy a comprehensive benefits package that supports your physical and mental well-being.
• Develop new skills and expertise through ongoing training and professional development opportunities.
• Contribute to a company that's committed to making a positive impact in the community.

How to Apply:

If you're a motivated and customer-focused individual who's passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. arenaflex is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion, and other terms and conditions of employment.

Equal Employment Opportunity:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Accommodations:

arenaflex is committed to providing reasonable accommodations to applicants with disabilities. If you require accommodations during the application or interview process, please notify us in advance so we can make necessary arrangements.

Contact Information:

For more information about this opportunity or to submit your application, please contact us at [insert contact information]. We look forward to hearing from you! Apply for this job