Experienced Full Stack Customer Service Representative – Sales at arenaflex

Join the arenaflex team as an Experienced Full Stack Customer Service Representative – Sales, where you'll redefine customer service and create meaningful connections with each customer. As a member of our team, you'll be the voice of arenaflex, driving to meet daily and monthly sales goals while helping our customers stay connected to what matters most. About arenaflex arenaflex is a global leader in communications and technology, providing innovative solutions to customers worldwide. With a commitment to excellence and customer satisfaction, we're constantly evolving to meet customer and competitive demands. Our dynamic work environment offers endless opportunities for growth and development, making us an ideal choice for those seeking a challenging and rewarding career. Key Responsibilities As an Experienced Full Stack Customer Service Representative – Sales, you'll be responsible for: - Instilling confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of arenaflex's products and services to effectively service and retain customers. - Simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services. - Engaging Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution. - Handling wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid services. - Troubleshooting and resolving various customer-impacting issues, such as voice and data, spanning multiple networks and elements. - Providing expert-level support for products and services, including air cards, USB devices, initial setup, configuration of arenaflex-provided software and applications. - Maintaining a working knowledge of all company products, services, and promotions to provide best solution options and resolve customer issues. - Developing a proven track record of resolving issues and retaining customers. What We're Looking For - Call center or customer service experience. - Flexibility to work any schedule during hours of operation is essential. - Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required. - Desire to work onsite in one of our call centers. What's in It for You? - Paid training and resources to encourage your career growth. - Competitive hourly rate, with the potential to earn up to $3,000 monthly in commission if all sales goals are met. - Amazing perks and benefits, including: - Medical/Dental/Vision coverage - 401(k) plan - Tuition reimbursement program - Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) - Paid Parental Leave - Paid Caregiver Leave - Additional sick leave beyond what state and local law require may be available but is unprotected - Adoption Reimbursement - Disability Benefits (short-term and long-term) - Life and Accidental Death Insurance - Supplemental benefit programs: critical illness/accident hospital indemnity/group legal - Employee Assistance Programs (EAP) - Extensive employee wellness programs - Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex phone Career Growth Opportunities - Round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. - Develop a proven track record of resolving issues and retaining customers. - Opportunities for advancement and career growth within the company. Work Environment and Company Culture - Dynamic work environment with a commitment to excellence and customer satisfaction. - Collaborative team atmosphere with opportunities for growth and development. - Arenaflex is an equal employment opportunity (EEO) employer, providing reasonable accommodations for qualified individuals with disabilities. How to Apply If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply now and join our team of dedicated professionals who are passionate about delivering exceptional customer service and driving business growth.

Key Responsibilities

• Instill confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of arenaflex's products and services to effectively service and retain customers.
• Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services.
• Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution.
• Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid services.
• Troubleshoot and resolve various customer-impacting issues, such as voice and data, spanning multiple networks and elements.
• Provide expert-level support for products and services, including air cards, USB devices, initial setup, configuration of arenaflex-provided software and applications.
• Maintain a working knowledge of all company products, services, and promotions to provide best solution options and resolve customer issues.
• Develop a proven track record of resolving issues and retaining customers.

What We're Looking For

• Call center or customer service experience.
• Flexibility to work any schedule during hours of operation is essential.
• Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
• Desire to work onsite in one of our call centers.

What's in It for You?

• Paid training and resources to encourage your career growth.
• Competitive hourly rate, with the potential to earn up to $3,000 monthly in commission if all sales goals are met.
• Amazing perks and benefits, including:
• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short-term and long-term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP) - Extensive employee wellness programs
• Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex phone

Career Growth Opportunities

• Round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.
• Develop a proven track record of resolving issues and retaining customers.
• Opportunities for advancement and career growth within the company.

Work Environment and Company Culture

• Dynamic work environment with a commitment to excellence and customer satisfaction.
• Collaborative team atmosphere with opportunities for growth and development.
• Arenaflex is an equal employment opportunity (EEO) employer, providing reasonable accommodations for qualified individuals with disabilities.

How to Apply

If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply now and join our team of dedicated professionals who are passionate about delivering exceptional customer service and driving business growth.

Apply for this job