Experienced Customer Onboarding & Success Manager – French Bilingual – arenaflex
Join arenaflex's dynamic team and take the first step towards a rewarding career in customer success and account management. At arenaflex, we believe in creating growth for our clients, employees, and community. For over 35 years, we have been generating revenue for innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. Our exceptional team is the cornerstone of arenaflex's accomplishments, and we are proud to be named a top employer in our industry.
About arenaflex
arenaflex is a leading provider of outsourced B2B demand, sales, customer success, and revenue operations solutions. Our mission is to cultivate career advancements for our people, support them through mentorship, leadership, and career-development programs, and provide service and support to our communities through the arenaflex Foundation. Our award-winning workplace culture is built on six core values, which are embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.
About the Customer Onboarding & Success Manager Role
arenaflex is seeking an experienced Customer Onboarding & Success Manager to join our team for an exciting new project. As a key member of our team, you will be responsible for managing and optimizing relationships with property owners for our client's growing business. The perfect candidate will possess a deep knowledge of our client's platform and exceptional client management abilities.
Responsibilities
* Build and nurture partner relationships within your assigned territory to drive business growth and customer satisfaction.
- Directly manage accounts to exceed quarterly and annual sales goals, ensuring a high level of customer satisfaction and loyalty.
- Analyze data to identify strategic opportunities and implement data-driven recommendations to drive sales growth and optimize revenue.
- Onboard new, high-quality supply in your assigned geography, ensuring seamless integration with our client's platform.
- Maintain a strong understanding of technical integrations with software partners to provide adequate support to clients.
Requirements
* 1-2 years of experience in account management, partner support, technical support, customer experience, customer success, or sales.
- French Language - level C1 and above, with excellent communication and presentation skills.
- Proven track record of consistently exceeding goals and targets, with a strong quantitative skills and ability to interpret and apply data to drive decision-making.
- Online marketplace/SaaS platform experience a plus, with a proven track record of effectively managing a leads pipeline or book of business.
- Proficiency in CRM software, specifically working with leads and opportunities.
- Exceptional time management and prioritization abilities, with the ability to work within tight deadlines and adapt to changing priorities.
What We Offer
At arenaflex, we believe in providing our employees with valuable mental and physical well-being benefits, including:
- Comprehensive VHI Health cover from day one.
- Structured training & career development opportunities.
- Education reimbursement.
- Paid birthday leave.
- Child/Dependent care reimbursement.
- Personal Hardship Loan Program.
- Mental health and 24/7 employee assistance program.
- Bike To Work Scheme / Taxsaver Leap Card Scheme.
- Top-performer and tenure awards.
Compensation
The pay for this position is a basic salary of €38,000 per annum, with an additional variable bonus component of €6,000 per annum. Your recruiter will provide more detailed information during the interview process.
Equal Employment Opportunity
arenaflex is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at [email protected] for assistance.
How to Apply
If you are passionate about the hospitality industry and have a successful background in account management or client relations, we would love to hear from you. Apply now to join arenaflex's dynamic team and take the first step towards a rewarding career in customer success and account management. Apply Job! Apply for this job