Associate Client Success Manager

Worldwide Salaried Open

Job Description:

Execute 1:many lifecycle programs including onboarding journeys, adoption campaigns, and targeted outreach.
Work with marketing to create clear, concise, customer-ready written communications (emails, campaigns, in-product messaging) that drive adoption and engagement.
Monitor customer data (usage, engagement, health scores) to identify risks, gaps, and trends.
Surface insights to improve campaigns, content, and lifecycle programs.
Deliver light-touch customer interactions (email, pooled outreach, webinars, office hours) to reinforce best practices.
Guide customers to self-service resources and enablement content aligned to their lifecycle stage.
Track customer progression against key milestones and flag deviations.
Maintain accurate CRM and CS platform documentation, including activity tracking and RAID logs.
Ensure customer engagement, risks, and value signals are documented to support renewal readiness.
Escalate complex or high-risk scenarios to appropriate stakeholders.
Capture recurring customer feedback to inform improvements to product and scaled programs.

Requirements:

1–2 years in a customer-facing or operational role (Customer Success, Support, Onboarding, or similar).
Strong writing skills with the ability to communicate clearly and drive action in digital-first, 1:many formats.
Foundational data literacy (ability to read dashboards and identify meaningful trends).
Basic understanding of the SaaS customer lifecycle (onboarding, adoption, renewal).
Ability to manage work across a high-volume customer segment with strong organization and attention to detail.
Comfortable working within structured processes, playbooks, and automation tools.
Familiarity with CRM and Customer Success platforms (Salesforce preferred).
Bachelor’s degree or equivalent experience preferred.

Benefits:

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