Experienced Customer Service Representative – Airport Branch

At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a leading mobility company, we're passionate about providing innovative solutions that make a difference in people's lives. Our team is dedicated to fostering a culture of excellence, and we're seeking a talented Customer Service Representative to join our airport branch team at the Eagle County Regional Airport.

About arenaflex

arenaflex is a dynamic and forward-thinking company that operates the Enterprise Rent-A-Car and National Car Rental brands. We've been consistently recognized as one of the top places to work, and we're proud of our reputation for excellence. As the largest and fastest-growing privately owned automotive rental and leasing company in North America, we're committed to delivering unparalleled customer service and innovative solutions that meet the evolving needs of our customers.

Job Summary

We're seeking an experienced Customer Service Representative to join our airport branch team at the Eagle County Regional Airport. As a key member of our team, you'll provide exceptional customer service, support internal and external customers, and contribute to the success of our branch. This is an exciting opportunity to join a dynamic team and grow your career in a fast-paced and rewarding environment.

Key Responsibilities

As a Customer Service Representative, you'll be responsible for:

• Providing a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs.
• Gaining knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.
• Meeting and greeting customers in a friendly and timely manner.
• Providing directions and general assistance.
• Assisting to assess the condition of rental upon return.
• Processing returns, check-ins, and exit kiosk transactions.
• Effectively marketing the company while picking up customers up and/or dropping off customers in a safe and courteous manner and assisting customers as needed.
• Understanding and communicating rental terms and conditions, vehicle features, and other services.
• May sell optional protection products, upgrades, fuel options, and other additional equipment.
• Notifying management of any known vehicle problems and any required vehicle maintenance.
• Cleaning vehicle interior and exterior by hand or by operating washing equipment when needed.
• Performing various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
• Performing miscellaneous and backup duties job-related duties as assigned.

Essential Qualifications

To be successful in this role, you'll need:

• At least 18 years of age.
• A valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
• No drug or alcohol-related conviction on driving record in the past 5 years.
• Authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• At least 6 months of customer service experience in a fast-paced environment.
• Worked 12 (twelve) months or more at most recent employer.
• Experience working late nights preferred.

Preferred Qualifications

While not required, experience working in a fast-paced environment, particularly in the customer service industry, is highly desirable. Additionally, experience working in an airport or similar environment would be an asset.

Skills and Competencies

To succeed in this role, you'll need:

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing situations.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Basic computer skills and knowledge of administrative software.
• Ability to lift up to 25 pounds and stand for long periods.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge.
• Opportunities for career advancement and professional growth.
• A supportive and collaborative work environment that encourages learning and innovation.

Work Environment and Company Culture

Our airport branch is a dynamic and fast-paced environment that requires a high level of energy and enthusiasm. As a Customer Service Representative, you'll work in a team-oriented environment that values collaboration, innovation, and customer satisfaction. We're committed to fostering a culture of excellence and providing a safe and inclusive work environment for all employees.

Compensation, Perks, and Benefits

As a valued member of our team, you'll enjoy:

• Competitive hourly rate of up to $23.50 per hour.
• Paid time off.
• Employee rental car discounts.
• Retirement savings plan including 401k with matching profit sharing.
• Health Insurance.
• Life Insurance.
• Dental Insurance.
• Vision Insurance.
• Training and development opportunities.
• Bonus incentives.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer/Disability/Veterans

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to fostering an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job