Experienced Full Stack Virtual Assistant – Amazon & Walmart FBM Store Management, Customer Service, and Account Optimization

Job Type:

Remote | Freelance | Hourly/Fixed-Rate

Project Scope:

Large (Ongoing Work)

About arenaflex

arenaflex is a leading e-commerce company that specializes in creating innovative solutions for businesses to thrive in the digital marketplace. With a strong focus on customer satisfaction and account optimization, we're on a mission to revolutionize the way businesses interact with their customers and manage their online presence. As a dedicated Virtual Assistant, you'll play a critical role in supporting the growth of our e-commerce business by managing daily operations across multiple Amazon and Walmart FBM stores.

Job Summary

We're seeking an experienced Virtual Assistant with hands-on expertise in managing Amazon and Walmart Seller Central accounts. As a key member of our team, you'll be responsible for account management, customer service, product listings, and continuous optimization of our order processing systems. If you're a proactive, detail-oriented professional with a passion for e-commerce, we encourage you to apply for this exciting opportunity.

Scope of Work

As an Amazon & Walmart FBM Virtual Assistant, your primary responsibilities will include: ### Daily Account Management

• Manage Amazon and Walmart Seller Central metrics, ensuring account health compliance.
• Handle appeals for A-Z claims, chargebacks, SAFE-T claims, and coordinate with seller support.
• Monitor incoming orders using management software, optimize dimensions, weight, and carrier selection, and prepare orders for printing.
• Record and track all orders in a database for accuracy and reporting.

### Product Listings & Optimization

• Create and maintain accurate product listings daily.
• Edit product images using Photoshop (as needed for new product launches).
• Optimize listings with SEO best practices for better search visibility.

### Customer Service & Feedback Management

• Respond to customer inquiries on Amazon and Walmart.
• Manage the customer service phone line (2-3 calls daily) after initial training.
• Monitor feedback and reviews, disputing fake or policy-violating content.

### Account Protection & Growth Strategies

• Proactively monitor policy changes to prevent account suspensions.
• Assist with writing and filing appeals for account or product suspensions.
• Implement review generation strategies within Amazon's guidelines.
• Perform competitor analysis to suggest pricing and marketing strategies.

Timeline and Work Style

*

Delivery Speed:

Daily tasks must be completed promptly to maintain account performance. Urgent issues (e.g., account health violations) must be addressed immediately.

Work Style:

You will work independently but maintain regular communication with the team. Use Clockify (or similar) for time tracking.

Potential for More Work:

High-performing freelancers will have opportunities to take on more responsibilities and grow with the company.

What We Need Help With

* Optimizing order processing workflows.

• Improving customer feedback and managing negative reviews.
• Navigating complex seller support issues and preventing account suspensions.

Required Experience

* Amazon and Walmart Seller Central account management.

• Customer service via messaging platforms and phone support.
• Filing claims (A-Z, SAFE-T, chargebacks) and seller support communication.
• Proficiency with Photoshop for product image editing.
• Experience with inventory/order management tools and databases.
• Strong attention to detail and organizational skills.
• Fluent in conversational and written English.

Preferred Experience

* Competitor research and pricing strategy.

• Basic Amazon PPC or promotional campaign experience.
• Experience managing product review generation strategies.

How to Apply

When submitting your proposal, please share details about your experience in Amazon and Walmart account management. Include examples of how you've handled claims, account suspensions, or product listings. Highlight your experience with order processing systems and Photoshop. To show that you pay attention to detail, mention your favorite productivity tool in the first line of your proposal.

Why Join arenaflex?

As a dedicated Virtual Assistant at arenaflex, you'll have the opportunity to work with a dynamic team, develop your skills, and contribute to the growth of our e-commerce business. With a focus on career growth and learning, we offer:

• Opportunities for professional development and skill enhancement.
• A collaborative and supportive work environment.
• Flexible work arrangements to suit your needs.
• Competitive compensation and benefits package.

Apply Now

If you're a motivated, detail-oriented professional with a passion for e-commerce, we encourage you to apply for this exciting opportunity. Please submit your proposal, including your experience, skills, and a brief introduction, to [insert contact email or link to application portal]. Apply for this job