Experienced Customer Service Representative - Nights and Weekends (Full Time) at arenaflex
At arenaflex, we're passionate about delivering exceptional experiences for our customers and sellers alike. As a Customer Service Representative, you'll play a vital role in ensuring that our valued customers receive elite service, while also fostering strong relationships with our sellers. If you're a night owl with a passion for customer service, we want to hear from you!
The Opportunity:
As a Customer Service Representative at arenaflex, you'll be working in our Contact Center, managing transactions and relationships with our many valued sellers and customers. You'll be taking calls and responding to emails on a broad range of event and order-related questions, working to ensure that we're providing the best possible service to both our sellers and our customers. You'll be part of a dynamic team that's dedicated to delivering exceptional experiences, and you'll have the opportunity to grow and develop your skills in a fast-paced and supportive environment.
How Your Role Expectations Will Progress:
As a Customer Service Representative, your role expectations will progress in the following ways:
Contact Center Representative (30 days in):
* Complete new hire orientation, gaining the knowledge and resources you need to succeed in your role
* Learn about the live event industry and how ticket marketplaces operate
* Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems
* Develop your skills in customer service, problem-solving, and decision-making
Contact Center Representative (60 days in):
* Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively
* Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities
* Navigate order queues and determine what requires attention to provide real-time assistance
* Develop your skills in conflict resolution, negotiation, and communication
Contact Center Representative (90 days in):
* Play an active role in continued learnings to advance your skill sets necessary for individual and team goals
* Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers
* Develop your skills in leadership, coaching, and mentoring
What You'll Bring:
* Outstanding communication, attention to detail, and organizational skills
* A strong customer service mindset that embodies problem-solving, decision-making, and resolution skills
* Interest in the live event space and an eager-to-learn attitude
* Ability to work in a fast-paced environment and adapt to changing priorities
* Strong analytical and problem-solving skills
Office Location:
Our office is located in Coppell, TX, and we offer a hybrid work model that allows you to work from home 2 days a week and in the office 3 days a week.
Work Schedule:
* The first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is paid and all in-office.
* Hybrid model, not fully remote. 3 days in office and 2 days at home.
* Hours:
+ 2:30pm-11:00pm, with Monday and Tuesday off.
+ 3:30pm-12:00am, with Wednesday and Thursday off.
+ 1:30pm-10:00pm, with Monday and Tuesday off.
Compensation and Benefits:
* $40,000 base salary with overtime eligibility
* Bi-annual bonuses
* Annual equity grant
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) matching program
* Paid time off and holidays
Why Join arenaflex?
At arenaflex, we're passionate about delivering exceptional experiences for our customers and sellers alike. We're a dynamic and supportive team that's dedicated to growth and development. We offer a comprehensive benefits package, competitive compensation, and opportunities for career advancement. If you're a night owl with a passion for customer service, we want to hear from you!
How to Apply:
If you're interested in joining our team as a Customer Service Representative, please submit your application through our website. We can't wait to hear from you!