Director of Business Development Operations
Description: The Director of Business Development Operations oversees CRM integrity, pipeline reporting, and bid-decision processes to support strategic growth. The role streamlines BD workflows and drives alignment between sales and operations through clear processes and insights. CRM Ownership
- Serve as the primary lead for rolling out and implementing a new CRM system
- Own and administer the CRM system, including structure, data integrity, workflows, and permissions
- Ensure accurate opportunity records are maintained including leads, probability, value, state and key milestones
- Establish and enforce CRM data standards and practices
- CRM support POC
Pipeline Health / Reporting
- Track and monitor leads and opportunity progression
- Ensure pipeline balance across clients and contract vehicles
- Develop and deliver recurring pipeline health reports and summaries
- Provide leadership with insights on pipeline sufficiency, risks, and forecast
- Track and report key performance metrics including win rates and cycle times
- Support strategic decision making through pipeline visibility and analysis
Go / No-Go
- Facilitate Go/No-Go decision processes, including scheduling reviews and preparing materials
- Ensure leadership has necessary data and insights to make informed bid decisions
- Document go/no-go decisions and rationale
Proposals
- Oversight of Proposal Program Manager
- Coordinate estimating and pricing efforts in coordination with Ops and Sales
BD Processes
- Develop, implement, and improve business development processes, tools, and workflows
- Maintain documentation and communication of processes, templates and SOPs
Interdepartmental Coordination
- Act as primary liaison between sales and operations throughout the sales cycle
Requirements: Minimum Education and Experience:
- Bachelor’s degree in business administration, management, or related field
- 10+ years of progressive experience in federal contracting project operations, business development operations, and capture support
- Experience designing and implementing scalable processes, work flows, and frameworks
Preferred Experience and Qualifications:
- Managing cross-functional initiatives and proposal teams.
Knowledge, Skills and Abilities:
- Ability to present insights, risks, and recommendations to senior leadership.
- Advanced analytical capabilities including pipeline trending, forecasting models, and win-rate analysis.
- Ability to drive accountability across teams.
Work Environment:
- Remote based out of home.
- Ability to travel to Overland Park office on occasion. Approximately 4x per calendar year.
- Deadline-drive environment requiring responsiveness and adaptability to shifting priorities across multiple opportunities.
Physical Abilities:
- Ability to sit, work on a computer, and participate in virtual or in-person meetings for extended periods.
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