Associate Customer Service Representative, B2C – Remote Opportunity with arenaflex ($500 Sign On Bonus)
Join arenaflex, a leading global manufacturer of innovative plumbing products, in a remote Associate Customer Service Representative role. As a key member of our customer-facing team, you will play a vital role in delivering exceptional customer experiences, resolving product-related inquiries, and providing world-class support to our valued customers.
About arenaflex
arenaflex is a global leader in the plumbing industry, renowned for its commitment to innovation, quality, and customer satisfaction. With a rich history spanning over a century, we have established ourselves as a trusted partner for plumbers, designers, and homeowners alike. Our diverse portfolio of products, including Kohler and Sterling brands, has revolutionized the way people live, work, and interact with water.
Opportunity Overview
As an Associate Customer Service Representative (ACSR) at arenaflex, you will be part of a dynamic team that is dedicated to providing unparalleled customer care. Your primary responsibility will be to assist customers with product-related inquiries, troubleshooting, and installation issues via phone calls. You will be empowered to make decisions, provide empathetic and courteous support, and maintain a positive, problem-solving approach. Your success will be measured by customer feedback surveys and experience evaluations.
Key Responsibilities
* Answer inbound customer inquiries via phone calls, performing diagnosis of products and taking appropriate action
- Perform advanced troubleshooting and advise specification guidelines with plumbers, designers, and retail, wholesale, and showroom personnel
- Walk customers and trade professionals through step-by-step installation and/or repair of arenaflex products
- Technical proficiency: ability to navigate and manage multiple computer windows and software systems, including Customer relationship management, order management, and arenaflex.com website
- Effectively use arenaflex Customer Care Center (3C) technology, including Salesforce CRM, arenaflex.com, SAP, Microsoft Teams, Outlook Email, Sharepoint, Verint Schedules, and Workbrain
- Gain knowledge of all arenaflex products and associated warranties
- Read and understand technical publications, diagrams, and specification documents
- Excellent interpersonal and communication skills
- Track orders, provide availability, and other shipping information
- Upsell arenaflex products and accessories as appropriate
- Assist with implementing procedures to maximize uptime and phone coverage
- Track trends in product variations and report to engineering and quality as appropriate
- Participate in department initiatives as needed
- Participate in various Customer Service Support functions, including order block reports, credit card reports, and shipping resolution
- Meet or exceed balanced scorecard metrics and maintain an acceptable attendance record
Skills and Requirements
* High school diploma or GED required; 2-4-year degree preferred
- 1+ years of customer service experience desired
- Previous computer experience necessary to be successful in this position
- Experience in a call center environment preferred
- Completion of internal Brand Ambassador Program required
Work from Home Requirements
* Equipment provided!
- The associate is responsible for paying their own internet expenses and must have a hard-wired internet service via cable, fiber, or DSL with a minimum 10mbps service
- Wired ethernet connection that meets upload and download speed requirements
- Cannot be Wi-Fi, dial-up, satellite, or cellular internet
- Have a separate confidential and distraction-free workspace with no background noises
- Freedom from other responsibilities – you must be focused on delivering a world-class service experience
- Required to work during assigned shift time Monday-Friday between the hours of 8:00 a.m. and 5:00 p.m.
- Break and lunch times will be scheduled
- Less than full-time hours (32-34 hours/week) may be available after training; more hours will be required during peak season
Why Choose arenaflex?
We empower each associate to #BecomeMoreAtarenaflex with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.
About Us
It is arenaflex’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability, or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [email protected]. arenaflex Co. is an equal opportunity/affirmative action employer.
Apply Now
Ready to join our team and become a part of the arenaflex family? Apply now and take the first step towards a rewarding career in customer service. Don’t miss out on this exciting opportunity to work with a global leader in the plumbing industry. Apply today and start your journey to #BecomeMoreAtarenaflex! Apply for this job